Firstly, apologies about the lack of reply - I have been on leave and this should have been picked up sooner, so I apologise about that. To cancel the whole order, scroll to the bottom of the page and choose the red 'cancel order' button. All monthly prices shown increase from April 2024 with inflation, plus 3.9%. EN. At this stage, your order is either ready for, or has been despatched. We'll need to ask you some questions to verify your identity, so please have youraccount number ready when you call, youll find this on your bill. The UK's telecoms industry is changing and were moving on to full fibre; this means that the old way to make calls over a traditional phone line must change and soon all calls will be made over the internet. 4G calling requires a compatible device and 4G connection. If youre transferring an entire broadband bundle or switching the type of broadband - for example, upgrading from ADSL to cable broadband - this can take longer as your new set-up may require installation. If you have paid . Using Call diversion to forward calls | How to divert calls | BT Business Because your new number will be internet based you can take your number wherever you go, youd simply need to inform us when and where you move to. Work faster, smarter, safer, and stay connected with your world. Manage your bill quickly and easily with the BT Business App Download the BT Business app from the App Store or Google Play today, or scan the QR code to download directly. We dont stick to the speed limit. 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You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. 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Well this is how it's going to work. The following documents make up your contract for the Calls and Lines Packages: - the Calls and Lines Packages Schedule to the General Terms which you can find below; - the Annex to the Calls and Lines Packages Schedule for the specific Calls and Lines Package which you can find below; say otherwise in your other contract documents; or. You can also Cease and Re-provide, this could be when you're currently using services that are not yet switchable through the Gaining Provider Led process, and you may or may not wish to retain your number, or you are coming from a Cable Network and do not wish to retain your number. Click here to read our returns policy. The following documents make up your contract for BT Business Mobile Service: - the schedule and annexes that you can find below: - BT Business Mobile Schedule to the General Terms; - BlackBerry Annex to the BT Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express; - On Site Transmission Equipment Annex to the BT Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment; - MobileIron Services Annex to the BT Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services: - any Statement of Requirements where you have ordered On Site Transmission Equipment; - If you have received a Charges Schedule at:General Terms on Global Services, - If you have not received a Charges Schedule at: General Terms dropdown above, Main Conditions Conditions for BT Business ServicesPDF 174KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 430KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 PDF 426KB, SIP Networks Annex to the BT One Phone SME SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SME SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SME SchedulePDF 165KB, MobileIron Cloud Service Annex to the BT One Phone SME SchedulePDF 169KB, One Phone Portal Annex to the BT One Phone SME SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SME SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SME SchedulePDF 157KB, Signal Assist Annex to the BT One Phone SME SchedulePDF 143KB, Recording Extra Annex to the BT One Phone SME SchedulePDF 158KB, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule PDF 251KB, BT One Phone (this may be referred to as BT One Phone Corporate), BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 433KB, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 428KB, SIP Networks Annex to the BT One Phone SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SchedulePDF 166KB, MobileIron Cloud Service Annex to the BT One Phone SchedulePDF 170KB, One Phone Portal Annex to the BT One Phone SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SchedulePDF 158KB, Signal Assist Annex to the BT One Phone SchedulePDF 144KB, Recording Extra Annex to the BT One Phone SchedulePDF 158KB, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule PDF 251KB, Service Schedule for BT One PhonePDF 436KB, Annex to the Service Schedule for BT One Phone BlackBerryPDF 331KB, Annex to the Service Schedule for BT One Phone MobileIron Cloud ServicePDF 331KB, Annex to the Service Schedule for BT One Phone for the BT One Phone PortalPDF 289KB, Annex to the Service Schedule for BT One Phone BT Signal AssistPDF 278KB, Annex to the Service Schedule for BT One Phone Recording ExtraPDF 210KB, Annex to the Service Schedule for BT One Phone Onsite Mobile NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Onsite SIP NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra]PDF 395KB, BT One Phone - Flexible Caller Line Identity (CLI) Extra Order FormPDF 290KB, Mobile Service (Business) - On or after 1st August 2016, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 297KB, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 295KB, BlackBerry Specific: Annex to the BT Business Mobile SchedulePDF 168KB, On Site Transmission Equipment: Annex to the BT Business Mobile SchedulePDF 174KB, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile SchedulePDF 173KB, BT Mobile Manager:Annex to the BT Business Mobile SchedulePDF 159KB, Mobile Data Secure Management (Wandera)PDF 245KB, Solution Terms for 4G Office Signal AssistPDF 163KB, BT Field Force Automation Purchased Equipment and Software SchedulePDF 206KB, BT Field Force Automation Support Services AnnexPDF 183KB, Conditions of Sale - Mobile DevicesPDF 283KB, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile DevicesPDF 121KB, Conditions for the Provision of Devices for Customer EvaluationPDF 119KB, Service Schedule for BT Mobile Device, Application, Content and E-Mail ManagementPDF 268KB, Appendix to the Contract for BT Business Mobile ServicePDF 224KB, Appendix to the Contract for BT One Phone ConnectPDF 379KB. 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester. However, if you move out of the allocated exchange area, we can supply you with a digital solution to ensure you keep your number and never face this issue again. The alarm companies are now selling systems that do not rely on a traditional phone line, they can run off your internet connection or supply you with a system that runs over the mobile network. Other cookies can be turned off, although our website won't work as well without them. Because we don't actually take any money from your credit card or chosen payment type until your goods are ready for despatch, you can cancel or change an order at any time, right up until the 'completion' stage when your goods are sent out. Businesslist - Government to Citizen | Royal Government of Bhutan Get help cancelling call divert, forwarding and voicemail. Read the BT bundle terms for your broadband service (PDF, 151KB). How do I set up my email software using Office 365? You can use BT Express to request a change to your existing business tax account. The customer service advisor, who was very polite, told me that unfortunately, the termination of service is imminent and that they are not able to stop the disconnection for tomorrow. The bundle terms below apply if you have ordered a bundle service that consists of any of the following - BT Business Broadband, BT Business Call Essentials, BT Cloud Voice Express and BT Business Services (Telephone Service - PSTN). If you need to check simply contact your specific supplier of the service and check its compatibility. You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the Changes to terms heading below. To remove a line or item from your order, select the appropriate line and click the red 'cancel this line' button. If BT don't need or want the money then the direct debit will be cancelled. BT Business broadband 2023 Spring Offer Fibre 38 Broadband Only. 4. You'll need to give us at least the minimum notice set out in your contract. Engineer can refuse entrance onto site if they feel unsafe at any time. What is SIP ALG and how can I stop it causing problems? Hybrid Speed Boost add-on available to new or resigning BT Business Broadband customers on ADSL (copper) access lines only. Find out how to check or change your BT calling plan. Every single time. Read the BT bundle terms for your broadband service (PDF, 151KB), Your company details - if you are stuck on your business type, we have a help guide to assist, Your contact details for the account and set up, install and deliveries, We may need personal details to carry out credit checks if appropriate, Your payment details which are encrypted securely for your protection. Cloud Voice Express appThe Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection. You get all of the calling features included in the package that can be chargeable on traditional packages, you can manage your calls remotely for a more flexible and productive business day and it allows us to provide you with a dedicated internet connection to get you the fastest speeds physically possible at your location. Prices ex VAT. BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General TermsPDF 360KB, Your terms for our Calls and/or Lines Packages. Can I run a card machine (PDQ) on a digital line? The time is now 21:29 and I have been on the phone to customer services who said that the Order Management Department left at note 'around 3 pm to say that they can't stop the disconnection because 'it's too late.'. Thats it. Next working day mobile phone replacements are for in-warranty faults only. The BT Business Smart Hub 2 is our most powerful hub yet. Check if were already working on a problem in your area. Offers available 03 April to 08 May 2023. Another way you might be able to get out of paying cancellation fees is if your provider is in breach of contract for example if your actual speeds are significantly slower than promised. Then edit the order and scroll to the bottom of the page and click the blue 'add basket' button. Taxes for new businesses can be paid at any time during the year and are prorated beginning April 1, at which time a half-year fee . How long does it take to get BTnet up and running? Here's the address: If you have BT Business Landline or BT Business Broadband BT plc PO Box 334 Sheffield S98 1BT We may need to speak to you, so please include a daytime contact number as well. BT Cloud Phone and Cloud Work terms: End User Licence Terms (EULA) have been added as an Annex to the BT Cloud Phone and Cloud Work Schedules to the General Terms and apply to all new and existing customers of these services. Plus, you will be invoiced if there are any delivery, install or set up charges on this same bill. The monthly price shown will increase from April 2024 every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. BT_Net_CombinedDoc_01FEB2011 BT Hike up Business Telephone Rates Yet Again Huge rise in business telephone and broadband. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays. If you are full fibre you could potentially have up to 900Mbps. If you have three or more Wi-Fi Discs, you can request for a BT engineer to visit your Site to maximise performance. The first part of your contract is terms that are general to all of BT's standard products. The lead time for Broadband to be connected with a line is around 14 working days, but if you have Hybrid Backup, you can get connected and soon as the following day via EEs network. 9.95 hub delivery charge and 10 broadband connection charge applies. Got up to 250 employees? A trusted favourite. 168 saving (14%) on Fibre 500 Broadband only based on standard price of 49.95/month over a 2-year contract. on These packages allow customers to consolidate spend on specified services including Calls and Lines services. Fortunately (or what I thought at least), my contract was up this month. 08702 - Charges vary At BT we have a number of guarantees that we provide our customers with, to make sure youre kept connected 24/7. We have the right to cancel this at any time. You may be able to include your Calls and Lines services in a Calls and Lines Package please see the Calls and Lines Packages entry for more information. With your @btconnect.com mail addresses that came free with your broadband package, if you cancel this package this cancels the email addresses. Mobile speeds vary by location, coverage and demand. Please see minimum guaranteed download speed for more information. How do I reset my MiCloud voicemail passcode? BT Business broadband is ideal for businesses who need more from their internet service, such as powering VoIP phone systems, hosting websites, sharing files between locations quickly and securely, or keeping a large enterprise running harmoniously without dips in connectivity. How do I know I am placing the right order? It also improves your employees health and safety, & on-site security. Phone opening hours are: Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 9am to 6pm Notification We'll always notify you when your contract ends. After calling Virgin we had an installation date for the 18th, so naturally, I gave notice and booked a disconnection on the 19th. Please click on your product or service below to see these terms: For our BT Business Mobile and BT One Phone customers, For our PSTN, ISDN, Featureline and Conferencing customers, For our Cloud Phone, Cloud Voice and SIP Trunk customers, For our BT Business Call Essentials, BT Business Complete and BT Business One Plan customers, Including the latest price lists and pricing updates, For our BT Internet Connect UK/Global, BT IP Connect UK/Global and BT Ethernet Connect UK customers, For our BT Private Compute, BT Cloud Compute and BT Cloud Connect customers, For our BT One Voice, BT One Cloud and BT One Collaborate customers, For our BT Cloud Contact, BT Inbound Contact Global and BT Onsite Contact customers, For our BT Advise Cloud Contact, BT Advise Contact and BT Advise Compute customers, For our BT Managed Firewall Security, BT Managed Security and BT Security Threat customers, For our BT Enterprise and BT One Mobile customers, For our Web Manager, BT Business App and IT Solutions customers, Including Purchased Equipment and Financing, Conditions of Sale, BT Redcare View and BT Chargecard If you've lost all incoming and outgoing calls, reboot the firewall and your phone system. Track the progress of faults you have reported 24/7. you'll like while you're browsing BT Business Direct and other sites. *not 7 days after receiving your Hybrid Backup device. Whatever industry youre in, weve got tailored solutions to help your people work smarter. 18-12-2019 The monthly price shown will increase from April 2024 every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. Payment systems have moved on significantly in recent years, as long as you ensure your terminal runs over the internet or mobile network and is NOT reliant on a traditional phone line. You can confirm your broadband contract start date by logging into your online business customer account, or by studying the small print in any paperwork you received when the service began. User guides and video tutorials for BT One Phone, Want to write in? If you feel that the service ceased off due to bad service however I would recommend getting back to our order management team and raising a complaint for that - whilst they may not be able to reprovide the service, they can investigate if malpractive led to your line ceasing off when you had requested it not to cease- and if that is indeed the case then there may be some sort of goodwill we can offer. Wi-Fi calling, next day replacement, 4G & 5G calling. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. However, if I didn't get a call back by 17:30hrs to call back because the department closes at 18:00hrs. If I can't get an answer from BT re cancelling a p - BT Business If youre leaving one broadband provider for another, their hardware, like routers or set-top boxes, wont be useful anymore. Youd need to ensure that any alarm you currently have or intend to purchase is the newer technology and is not dependent on a traditional analogue phone line. Our contracts are set up into three main parts to make it easy for you to understand. But by sticking with BT - or any other corporate giant - you dont always get the best deal, and you definitely dont get the best service. See your terms and conditions for more information found atbusiness.bt.com/termsunder the IP Communications heading. It is pretty straightforward to switch your business account from BT or cancel your business contract altogether. Application for Cottage - & Small-Scale Industry License. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Now, the responsibility for managing the switch lies with the provider to whom a customer is switching. With faster speeds of up to 900Mbps, it connects multiple people and devices in more places around your premises than ever before. Offer ends 8 May 2023. No, you are free to purchase your own phone. The following documents make up your contract for these services: - the BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms which you can find below; say otherwise in your other contract documents; or Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing.