Mobile Alerts sends notifications for low balances, failed payments, successful replenishments, increased replenishment amounts, and payment method expirations. Yes - as long as all the vehicles are of the same classification for toll purposes. I could not reach a human being to discuss and resolve this problem. Contact the Customer Service Center at 877-643-9727, you can do it online at the. accidentally pass through the lanes without a transponder. While we reviewed the records, Vuolo received a new transponder from E-ZPass. If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements. And again. I called the agency on 10/10/22 but was told they could not discuss this with me since it was my fathers account and I was not able to pass the phone to him for permission since he now lives in MA. But that's not what we ended up being charged. Vuolo said he checked in with the post office on that day, finding another return receipt that was never returned. Violation Dispute Letter Sample WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to Visit Website. That means we went through exactly one toll during our rental -- as confirmed on the bill: But, instead of the $18.50 amount we were told we'd be billed, we received a bill from Dollar for $59.99: Tolls have become increasingly big business for rental car companies, particularly as the option to pay cash for tolls has vanished on many toll roads, as is the case in Boston. Then he received another violation notice. E-Z Pass Virginia | Complaints | Better Business Bureau Profile WebPlease provide name and address to receive an E-ZPass information packet by mail: Enter Mailing Address Details * = Required. E-Z Pass says Brienza owed $108 in unpaid tolls. "I'm now up to 25 violations with my account in good standing due to your faulty equipment, questionable charges and incompetent customer service center.". As your vehicle enters the toll lane, the E-ZPass tag that is mounted on your vehicle's windshield is read. Call the Customer Service Center at 877-643-9727 or submit your question online at. We're looking forward to hearing that things stay corrected. For example, those with 10 or fewer violations can pay a $60 amnesty fee plus the cost of the original tolls instead of the administrative fee and civil penalties. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. "We let Mr. Vuolo down," spokesman Tom Feeney said. This will surely increase the credibility of your complaint. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ?? There is a fee of $3.50 for businesses to use this service. You will find stories of people who received multiple letters and havent faced any consequences yet. E-ZPass Customer Agreement Terms and "They're still sending you a bill for the toll and the violation. This complaint was posted by a verified customer. Here Vuolo holds the 25th notice, and laid out before him are the other 24. Open and complete your form directly in your browser faster than ever before with the editor toolkit. (973) 368-1656. Terms apply to the offers listed on this page. Follow him on Twitter @holveck_brandon. "He had every right to expect a response to his letters, and we failed to provide one.". PREVIOUS REPORTING:$200 in fees for $3 in tolls and potential jail time. "I'm quite sure if I missed a violations payment I would be notified immediately.". It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Are Delaware's toll fines fair? Faxes were not answered. They will have 60 days from the date of the letter to settle toll debts. 100 times the original amount. They will require between 48 and 72 hours to be activated. All rights reserved (About Us). Still in its infancy in our area, it has reduced traffic, commuting times, and vehicle emissions, making it good for the environment. I was assured that a new bill would be available online in about 24 hours and I could pay it then. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. He noted that even if he was writing to the wrong address within the organization, his letters should have been forwarded to the correct department. First, you should know that there is a low probability of you receiving an Administrative Fee Waived Letter if you havent started a dispute with your violation. Before you ask why he didn't call, Vuolo said he kept calls to a minimum so he could have a paper trail. The amnesty program is structured to collect at least as much as the state collects annually in toll debtand collect debts that otherwise might go unpaid. If it has, the toll will post to the customer account at the E-ZPass rate and no violation notice is sent. Happy Holidays. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. "It appears that E-ZPass is bordering on misfeasance or nonfeasance," he wrote. My transponder is not working. Thousands in fines causing commuters E-Z Pass exasperation The deal is civil penalties and administrative fees will be waived if the driver pays the original toll How can I have excessive EZ Pass fees waived in the state waived? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The deal is civil penalties and administrative fees will be waivedif the driver pays the original toll and an amnesty fee. Finally, after getting several violation notices in July 2015, Vuolo went beyond answering the violation notices and he wrote his first complaint letter. Customer can login to their account at. "They're saying I owe them $2500," complains Brienza. About640,000 vehicles have unpaid toll violations, according to the state. Ralph Vuolo of Keyport has been trying to get someone at E-ZPass to address his complaint. They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. This website includes hyperlinks to sites neither controlled nor sponsored by VDOT or the He called E-ZPass to make sure he was writing to the correct address, and he was given a different one. Therefore, it is highly So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. "I just got a letter yesterday that says if I don't pay by the 26th, they're going to suspend my registration. Emails didn't get attention to his problem, either. "I believe if someone was paying attention, 15 false violations would set off some bells as to a problem with either the toll booth's plate reader or my vehicle unit.". We're glad this was corrected, but it's a shame it took so long. I Got $100 in Toll Violation Fees Waived - Medium The rental car companies are happy to rent a toll pass to customers and charge absurd fees for providing the "convenience.". There are 17 states connected within the network, making the system hugely convenient for those who travel long distances, mainly if their roads include toll lanes, bridges, or tunnels. Carolyn Rodriguez-Dondero.is livid she's in collections after she says she wasn't warned she even had violations. Jersey drivers say E-ZPass defect resulted They reported back that Mr. Voulo's letters were processed incorrectly after they were scanned into the system, Feeney said. On 8/29/22 I received another Prompt Attention bill. Administrative Fee Amount; COLEMAN BRIDGE: $1.50: DULLES TOLL ROAD: $0.00: I-64 EXPRESS: $1.50: I66 INSIDE BELTWAY: $1.50: EZ-Pass I understand that New York City is a metropolitan area and a very busy and expensive area; however, there has to be a fair system where you can pay your toll's and avoid fees or have your fees waived if you are an EZ Pass account holder. Commonwealth of Virginia. The use of an E-ZPass when there are no funds available is a violation and can result in fees being assessed. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. On July 31, Vuolo received two more violation notices. "No pun intended. E-ZPass Webwhen exiting (with your E-ZPass tag properly mounted), you must stop in the lane, state that you are paying with E-ZPass Plus and either hand the ticket to the cashier or insert it into the slot. E-ZPass is Expanding! And it usually takes some time for the tolling agency to check the plate. Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. Call us Monday-Friday 7:00am-7:00pm or Saturday 8:00am-12:00pm. This review was chosen algorithmically as the most valued customer feedback. Paying for the toll may be expensive for those who have committed the same infraction more than once. If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. This is highway robbery," he said. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. This site is protected by reCAPTCHA and the Google. Payments must be complete in full by Dec. 31. Improve earnings, maximize rewards and track progress toward dream trips. "The silly part is that when I send in the violation response, the toll amount is deducted from my account. Car to a pickup truck with four tires is acceptable. Pay by plate: If you decline the PlatePass program, the terms say that the "highest, undiscounted applicable toll rate" will be charged, with a $15 per toll admin fee, up to $90 per rental. Bamboozled: 25 E-ZPass violations, 10 complaint letters, zero Refer to this step by step process to sign up for an E-ZPass: Buy an E-ZPass at an On-the-Go Retail Location. WebE-Z Pass says Brienza owed $108 in unpaid tolls. The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. You can sign up online using the Sign Up Now button below, or you can download an application using the Download Application button below. "To leave the airport, there's tolls. As your vehicle passes through, your E-ZPass account is charged the proper amount. I am filing this complaint here, mostly to vent and intend to send this same letter to NJ E-Z Pass and Credit Collection Services, The Better Business Bureau, and am considering sending it to NJ Governor Phil Murphy. PHILADELPHIA (CBS) -- E-Z Pass is not going account with another toll agency. The discount is based on the class of vehicle not the type of account. Some of them are not even taken seriously. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. If unpaid after 60 days After looking into the situation, a Hertz spokesperson was able to confirm that the toll-pass provider had agreed to reduce the charge to $17.95. For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. As to the lack of specific disclosure of the tolling fees at booking, the spokesperson provided the following comment: In addition to waiving the toll fees, the spokesperson offered a $100 voucher toward a future reservation. account. And on Dec. 7, he received another violation notice -- but no answer to his letters. There are only two possible outcomes: will you pay for the toll or file a claim? When I reserved the Dollar rental car, the company didn't disclose the price for its toll-pass rental. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! Compare the cost in points or miles to cash, and see which option is best. I have a question about my E-ZPass account. Also, if you've already ended the rental and removed the vehicle from your account, the bill will be sent to the rental car agency and the administrative fees will apply. E-ZPass Based in Virginia, USA. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. Account Type: Personal Business Select an he asked. Drivers can arrange to make payments on the amnesty balance. I know some of you may say $50 is not a lot of money; however, it's the same money I need to replenish my account and with our economy, money isn't easy to make and I work hard for my money. Get an E-ZPass - The State of New York Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. The standard price for an E-ZPass Administrative Fee varies depending on the state. However, we can tell you the standard price for it is $50. Still, getting multiple toll violation notices in the same year can be pretty expensive. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. There's no way to get to or from the airport without paying for a toll.". We also highly recommend our customers who make one-time payments to closely monitor their E-ZPass account and usage, so that they can sufficiently replenish and fund their E-ZPass account to match their usage. MDTA will again refer unpaid toll bills and late fees to the Motor Vehicle Administrations central collection unit starting Dec. 1. "They're saying I owe them $2500," complains Brienza. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Signing up for a Massachusetts E-ZPass account and getting a transponder is free and only requires a $20 initial load. The E-ZPass system is used widely across the Midwestern and Western areas of the United States. Karin Price Mueller | NJ Advance Media for NJ.com. 5 ForgetfulFrolicker 2 yr. ago Nope, you can The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. I traveled across the Outerbridge Crossing and my device was not read while crossing the toll lane; however, I had money in my EZ Pass account. What If My Enterprise Rental Car Needs an Oil Change. Vuolo wrote to this new address on Oct. 22. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. Delaware drivers can settle toll debtsfor a fraction of the cost as part of a one-time amnesty program. WebBusiness Accounts. We may receive compensation when you click on links to those products. Starting Oct. 1, drivers with toll violations will be sent a letter offering them amnesty. My father lived in the same house in NJ for 53 years & had E-Z pass in good standing for many YEARS but two months before my brother's visit, my father moved to assisted living in MA and I returned his NJ E-Z Pass transponder and closed his account. E-ZPass is an electronic toll collection system that allows you to prepay your tolls, eliminating the need to stop at the toll plaza. TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. Mueller is also the founder of NJMoneyHelp.com. www.e-zpassny.com, go to Account Profile, and opt-in to Mobile Alerts. A close-up of Ralph Vuolo's E-ZPass transponder. Is The White Lotus breaking up with Four Seasons ahead of Season 3? There was a new violation for Sept. 10. Fifty cents times five thousand percent will give e - z pass the twenty five dollars violation charge. WebEz Pass Violation Dispute Letter Sample. Vuolo even received several notices threatening a suspension of his registration. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Chase's fraud department was apparently as skeptical as I was at this price and messaged me to confirm that I used my card for a $59.99 purchase with Dollar Toll Charge. ps - Obligation or not, personally, a $50 violation because of a mistake by a relative wouldn't bother me. How can I have excessive EZ Pass fees waived in the There is a non-toll route to and from the airport that he left out of his sales pitch for the company's "all-inclusive" toll pass. I learned that the fees can vary wildly: To make these policies more understandable, let's take our example of a week-long rental from Boston airport with one toll at the beginning of the week and one at the end. Plus, your own feed of TPG content. E-Z Pass In Delaware, fees can pile up on unpaid tolls as low as a $1. Can I still use. On June 24, 2015, his statement was charged twice for going through different exits on the New Jersey Turnpike -- on the exact same date at the exact same time. You could try appealing and explaining to EZ Pass and hope they'll waive the fine. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. Are Delaware's toll violation fines fair? The administrative fee may be waived for first time offenders if the missed toll payment is made promptly. I recently received a "If I could give a big hug right now, I would," said Brienza. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. The maximum speed is 25 MPH. Freedom of Information Act | Why did I receive a letter/call from the collection agency? ***CUSTOMER ASSISTANCE PLAN UPDATE*** 7 MONTHS The toll fee would be assessed and the administrative fee was waived, again and again. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. Will I get a discount on NH tolls if I use my transponder from another agency? And it's already generating big bucks in profit for agencies that run it - like the MTA, which oversees E-Z Pass on bridges and tunnels in New York City. I prefer to use cash. In my situation, my brother visited from Australia and used my 91 year old father's car during his vacation (July 1-18, 2022). You could end up being billed for a prior renter's tolls. EZ-Pass is not going to just waive your fees, you can forget about that. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? account at a Walk-In-Center when will by transponders be activated? Pay by plate: Pay each toll, plus $3.95 admin fee per day of your As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account. To come back in, there's tolls. Now accepting donations to DRIVE SMART Virginia E-ZPass Administrative Fee Waived Letter - NY Tolls Information E-ZPass MA Charges New Jersey E-Z Pass Users Receiving 'Ridiculous' Bills With This story has been corrected to reflect Silvercar's recently-added tolling administrative fee. I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. For an explanation of our Advertising Policy, visit. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. That's the $15 per toll administrative fee plus a $2.95 toll as the rental car is registered as a commercial vehicle.