Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. In most cases, tickets arent issued until 24 hours before the event. Listings are removed without . After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub is an eBay company that began selling and reselling event tickets in 2000. Not a very cool market price wise but sometimes it's worth the artist and experience. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. It should be when you pay for the tickets then the tickets should be sent . If you will get credit or a full refund on your original payment method. Provide the information they might require. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. I was unable to get tickets through Ticketmaster as it had sold out. StubHub obviously does not care about its customers and will find any way to take money from you. We know this can be concerning. But it won't charge you a fee just to list your tickets, so there's no risk there. No. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. I will never use this company again and warn everyone I know to do the same. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. on tickets issued to original buyers. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. And so if you wait until you're within a few days of a given event, you might snag a great deal. Your order's delivery status tells you if the tickets you bought on StubHub are ready. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Help us improve this article with your feedback. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. Check out our pick for Best No Annual Fee Credit Card of 2023. I bought Hamilton Chicago tickets for a show almost a full year later. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem We value your privacy. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I was told 4/11 they escalated my payment and I would get it in 24 hours. Bought my tickets 4/6, said they would be ready 4/22. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Click on 'Submit.'. Unsubscribe easily. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. How Do I Get Stubhub to Refund a Charge? - GetHuman Selling tickets on StubHub and delivery expectations Not getting your tickets until the day of the event has . All rights reserved. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! It may be close to the event due to ticket delivery delays. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. i know there is still time but after looking at this sub my confidence is low. Randy Miller | NJ Advance Media for NJ.com. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. I paid about $150 per ticket, including fees. still haven't received tickets : r/stubhub - Reddit Hey @PM444! Well start sending you the news you need delivered straight to you. Help! So buyer beware. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Apple Wallet Tickets Not Tranferrable????? I am listing mobile Yankees tickets from Ticketmaster. StubHub went on to collect both the buyers payment AND my charge for the ticket price. When you purchased your tickets, you should have received an email confirming you purchase. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. Stubhub is a marketplace. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buying Tickets Day of Event | Ticket Crusader That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. This is based on when the seller told us they'd have the tickets. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. StubHub Returns and Refund Policies Wtf.. Had a couple tickets up on StubHub for a couple weeks. I was assigned 2 seats, 67&68. All Rights Reserved. You may not get them until just before that date. Wait for a StubHub representative to reach you. Im in the same situation, How did this get resolved did you receive your tickets or a refund? Upon reading these reviews I became stressed out and felt like I may have made bad decision. Unfortunately if they miss this date, you will need to contact customer support. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Yes This is based on when the seller told us they'd have the tickets. and our Lindsay is the author of this solution article. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. How is that they don't accept refunds, but you also aren't guaranteed tickets? It may be close to the event due to ticket delivery delays. In most cases, tickets aren't issued until 24 hours before the event. They said they would provide a refund and small account credit. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. How do I sell tickets that have a delivery day on Ticketmaster? . We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Be sure to include your email address, zip/postal code, and order number as well. The only way to complete mlb sales on Stubhub is by entering the barcodes. It's looks like pure scam. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. My daughter's favorite artist was coming and specifically asked me to take her. There are still tickets available it is just a very slow process," Smith Tweeted in March. Customer service all the way to your seat, 2000-2022 StubHub. Great system right ?? @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. The event is today and I still don't have my tickets : StubHub Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? Leonard of Los Angeles, CA Verified Reviewer. ook at the 'Ready' date in the order details. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! 1. Hell they got there money so send the tickets. Has anyone experienced this? should i just buy elsewhere while i still can? We really do appreciate the feedback though. Chat with the representative until a refund has been issued. Our content is intended to be used for general information purposes only. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. "Stubhub is saying they cannot refund buyers because sellers . When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Copyright 2018 - 2023 The Ascent. Some teams, venues, or artists put delivery delays. Did you find it helpful? If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Cookie Notice Use of this website signifies your agreement to our, / Understanding your order's delivery status. Solved: Selling tickets with delivery delay - StubHub Community I went on to lose both my original ticket value AND the charge to my account. Here's what went down: Obviously AVOID IF YOU CAN. Many or all of the products here are from our partners that compensate us. I called an hour before the concert to learn that my tickets were unavailable. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . by Maurie Backman | What would be a reason for a seller to withhold tickets until night before the show? Understanding your StubHub order delivery status : StubHub I'm with this person. StubHub Customers Cry Foul Over New Seller Payment Policy - Westword User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Did you get the refund? It would have cost me 1300 for the same ones had I waited any longer. It is not in a seller's best interest to cause issues for a buyer at the same time. All both of them could keep saying is "we sent you an email." I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. The Ascent does not cover all offers on the market. Go to 'My tickets' then Orders. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. StubHub will deduct a fee from tickets you manage to sell through its site. Called them and they said oh well, no refund. No. For more information, please see our The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Sorry for the confusion. That means when you buy or sell tickets, they are only the intermediary. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I bought tickets in November and there was a "delay" in transfer. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. We value your privacy. A link has directed you to this review. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. 08-05-2022 07:20 PM. What's tricky, however, is that there aren't pre-set fees. Price wasn't my concern as long as I got them for her. When will I get my tickets from StubHub? : StubHub In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Scan this QR code to download the app now. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Solved: Have not yet received tickets - StubHub Community i have enough stress in my life as is, just want to sort this out and be done with stubhub. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Family says it couldn't just 'shake it off' after problems getting That way there are no issues but additionally, so they can get paid. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. Re: Tickets wont arrive until concert date. The total price I had to pay was $400 for ticket and the fee. I was told, "This time it is nothing we can do." Some teams, venues, or artists put delivery delayson tickets issued to original buyers. How do I list my tickets as Side View only and not Side or Rear View? Third-party sellers and ticket-buying bots enrage Colorado music fans Ticket was sold and then canceled in this 3 hour period. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. They will take your money then make you jump through hoops to get it back. The event is tonight. Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Yankees still can't avoid injuries, still not hitting and blanked in 2 is there still hope i will get my ticket? I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. 4 Things to Know About Buying Tickets on StubHub - Nasdaq You can always deliver before this date. Fan rewards: After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Waiting till the day of is bull****. Here's what you need to know. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. Danielle is the author of this solution article. Did you find it helpful? Your sale will show as an open order in your Stubhub account. After the switch, you will enter the email address you use to access the community in order to reset your password. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Let us know if you have any other questions or concerns. Guess what happened next concert started and seller finally emails the tickets. Published on Aug. 24, 2022. Support does not answer, there is no cancellation\refund option on the order page. Privacy Policy. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Some people prefer to spend their money on experiences rather than things. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Yes Use of this website signifies your agreement to our, Understanding your order's delivery status. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Copyright, Trademark and Patent Information. Thank you, you have successfully subscribed to our newsletter! Sorry we couldn't be helpful. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! If you're using thewrong credit or debit card, it could be costing you serious money. Yes The Ascent's Definitive Credit Score Guide. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. As you might expect, StubHub charges a fee for its services. Once we got into the venue we were told we had no seats that it was general admission. Solved: Why would seller unnecessarily delay ticket delive - StubHub Waiting till the day of is bull****. I never received an email. Top 868 StubHub Reviews - ConsumerAffairs I was on hold with customer service for two and a half hours . If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Spanish Nights Tickets - StubHub When you purchased your tickets, you should have received an email confirming you purchase. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) This company is horrible and they DO NOT care about their customers. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Dial +1 (866) 788-2482. Why does Stubhub wait until the day before the concert to send the tickets? No. Customer service all the way to your seat, 2000-2022 StubHub. We can't ask them to send tickets earlier than the date in your order details. With this same logic I could be charged a fee for sleeping for more than 3 hours. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Nosebleeds were even more than what paid for pit tickets. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . Hi all! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Apparently sometimes it's out of their control. My tickets for sale have other benefits that I can't put in listing. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? In fact, this card is so good that our experts even use it personally. by the end of the day on your order's expected arrival date. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. FanProtect Guarantee: Why does it out that date if closer to 24 hours? Unsubscribe at any time. The pit tickets jumped to 400 each. You will enter your community username and new password and done! I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. We keep track of all orders and guarantee delivery by the date in your account. same here, what I have learned is that someone can advertise tickets to sell, without having them. For more information, please see our Enjoy reading our tips and recommendations. It should be when you pay for the tickets then the tickets should be sent . Sellers often list tickets on StubHub weeks or months ahead of a given event. Review your order's ticket type and what its current status means (see below) I am in the same boat here what ended up happeneing to you? Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. It is not in a seller's best interest to cause issues for a buyer at the same time. Again, I did everything right. I said I sold my tickets already. Rather, those fees can fluctuate based on factors such as ticket price and demand. Sorry we couldn't be helpful. After the switch, you will enter the email address you use to access the community in order to reset your password. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. 24/7 customer support: OP the seller has until the "ready by" date. Thanks! Select 'Get tickets' then 'Track your ticket(s)' for tracking details. But, issues really are rare to happen in getting your tickets. Ticket not available until day before the show? : r/stubhub - Reddit In most cases, venues are now not releasing tickets until 24 hours prior to the event. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Original review: April 16, 2023. At 11:49am California time, tickets were available using the Live Nation . Privacy Policy. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. If I would have shut my account down the first day I called none of the others would have made it through.". Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. You will enter your community username and new password and done! Ticket buyers and sellers say StubHub owes them after widespread event How Stubhub almost made me miss the Redbox Bowl | Bear Insider For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. If I'm on Disability, Can I Still Get a Loan? same here. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Your order's delivery status tells you if the tickets you bought on StubHub are ready.