For more details, see ourcookie policy. Our Contract with you and the laws and applicable standards of the country in which your claim or complaint occurred will be used as the basis for reviewing your compliant. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. In such instances, your contract is with them as the Principal provider of your holiday arrangements. This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. (ii) not accepting the changes, in which case you will need to notify us within 7 days of us advising you of the changes to your provisional booking. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes You can make date amendments free of charge within 24 hours of the booking being made. If you have a complaint whilst on holiday you must immediately notify our local representative and the supplier of the service (s) and complete a report form in resort. Access and availability of service and links 4. Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. Please also see clause 14 below. The latest flight timings will be shown on your tickets which you will receive electronically approx. Your Virgin Points will be added to your account up to 10 working days after the rental has taken place. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. We will pass any reasonable requests on to the relevant supplier but we cannot guarantee that any such requests will be met any failure to arrange a special request on our part shall not be deemed as being a breach of our Contract with you. Wherever you go, we're already there. Show your Flying Club membership card on collection of the car. We will not accept responsibility for services or facilities which do not form part of our Contract with you,for example, any excursion of whatsoever nature you book now via any of our websites, our concierge services or via our website links to third parties (Excursions) that are not specifically and expressly stated to form a part of our contract with you or that you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you. Virgin Atlantic Holidays accepts no liability if you or any member of your party cannot travel or are refused entry onto any airline, or transport, or into - or through (whether or not you are required to leave the aircraft) - any country because they have not complied with any travel, passport, visa, ESTA, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, a valid ESTA, vaccination certificates, testing kits and any other required documentation). Virgin Atlantic 12.6. Contingency Plan for Lengthy Tarmac Delays. Please note: special conditions apply for travel to the USA, and all travellers must have individual machine readable passports. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 9 will become payable and we will retain the deposit paid. We continue to review this and working to open up these options to more customers. Depending on when you are due to travel, your holiday may be affected and well email you to let you know as least 21 days before travel. However you cannot transfer the ticket to another person. Log in to Manage my booking where you can message us about your options or you can give us a call. WebVirgin Atlantic Cancellation Policy for COVID-19 Virgin Atlantic Cancellation due to Illness Procedures for Virgin Atlantic Ticket Cancellations Procedure 1: Virgin Atlantic Ticket Cancellations via Airport Procedure 2: Calling to Make Virgin Atlantic Cancellations Procedure 3: Virgin Atlantic Cancellations of Booking Online Within 30 minutes of us knowing about it, we will provide you with the best available information via: We handle hundreds of bags per flight, and due to the sheer volume, checked in baggage can very occasionally go astray. Drivers between 21 and 24 We reserve the right to increase or change the administrative fees referred to above at any time. The lead name on the booking must also promptly update us of any changes that may occur after booking but prior to departure. 5.2. You can call our team on 0344 472 9499 who can look at options for you. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. Provide prompt refunds where due 6. We will offer you the following options where possible and subject to availability: In the event that you test positive for COVID-19 whilst on holiday, you must notify us without delay and we will provide such reasonable assistance as we can in the circumstances. guarantees 11. (i) ensure that all people in the booking comply with any and all Covid-19 requirements during the holiday; (ii) ensure that the group takes into account their personal safety whilst in destination so as not to put themselves or others at unnecessary risk including, without limitation, ensuring that the group members; (a) take care when out during the hours of darkness; (b) do not go out alone; (c) do not put themselves in risk situations; (d) are not intoxicated or under the influence of any other illegal or dangerous substances; and (e) are aware of their behaviour and actions in the context of their surroundings. If you wish to cancel your booking after we have issued a confirmation invoice to you, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. These Booking Conditions may be varied by us at any time and at our sole discretion. This will cost 40 each way. Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD We want you to enjoy your experience with us. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. Follow the link for details on how to send us your feedback. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. Any amendments are subject to availability and eligibility and if we are able to make the change to your confirmed booking, you will be required to pay an administration charge of at least 50 per person/per change, in addition to any further costs or charges that we incur (whether from our suppliers or otherwise) in making the changes to your booking. WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. 2. Flight + Car | Flight + Hotel | Virgin Atlantic - Virgin Holidays How do I do this? Special requests and medical information. The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. Covid cover as standard* Cancellation cover if youre diagnosed with Covid-19 in the 14 days before your booked departure date, plus cover for emergency medical treatment and repatriation if you contract Covid-19 while abroad. accommodation providers, etc.) Please choose an option below. Please select your correct Flying Club membership level during the booking process to ensure the correct partnership benefits are applied and display the card upon collection of the vehicle. This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. USA car hire Terms and Conditions | Virgin Atlantic Holidays If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. 11.1. Book your Virgin Atlantic flights for departures in 2022and get a car included. Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to 10 weeks before appearing on the card statement. 1.6. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. These booking conditions, together with our Privacy Policy, our website terms and conditions of use (where you have made a booking via our website), the Useful Information, together with any and all information that we provide to you in regard to your booking, form the basis of your contract (the Contract) with us. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. Your next holiday is only a click away - our website has thousands of options ready to book. 1.8 We accept payment by credit card and debit card. 8.2. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. This Web Site contains links to other related World Wide Web Internet sites, resources and sponsors of this Web Site. 7.3. But ATOL protection does not apply to all holiday and travel services listed on this website. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. 5.1. All elements of your booking are subject to Park capacity and availability. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. All such implied terms and warranties are hereby excluded. If your passport is in its final year, you should check with the Embassy of the country you are visiting. 10.2. Any such changes shall not be deemed to be an alteration of the price, or a significant change, pursuant to Regulation 10 and/or Regulation 11 of the Package Travel and Linked Travel Arrangements Regulations 2018, because your booking was only provisional and not yet confirmed by us. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019).