You may write to customerservice@ticketmasterksa.com. You have money questions. Bankrate.com is an independent, advertising-supported publisher and comparison service. Visit Ticketmaster.com Your first stop should always be Ticketmaster.com . 1 [deleted] 3 yr. ago You can even use DoNotPay to simplify long and convoluted processeslike getting refunds of your Ticketmaster purchases. If the event is in the United States, then you will only be able to use this delivery method if you have a United States or Canadian billing address. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. Just click the link and follow instructions to send a request. We may change such fees at any time, including after you post your tickets. For postponed, rescheduled, or moved events, recipients of the transferred tickets will need to transfer the tickets back to the original purchaser in order for the original purchaser to take advantage of any available refund and/or credit options. In addition to writing for Bankrate and CreditCards.com, Johnson does ongoing work for clients that include CNN, Forbes Advisor, LendingTree, Time Magazine and more. In no event will expedited shipping charges, merchandise purchases, Fan Club membership fees, or any other amounts be refunded. The cookie is used to store the user consent for the cookies in the category "Other. Should this occur, your credit card will be charged to refund the fan who purchased your tickets. With postponed events, there is a possibility of a refund. You consent to such searches and waive any related claims that may arise. Ticketmaster implemented Accertify to manage chargebacks more efficiently. All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Service fees and order processing fees may be subject to change. Ticketmaster refund. Special note about resale tickets purchased from TicketExchangebyTicketmaster.com: except for canceled events (as explained in Canceled, Postponed, Rescheduled and Moved Events, above), there are no refunds, exchanges, or cancelations once a request is submitted to us. You will get a follow-up email letting you know whether the event is still happening or not. In addition, there are no refunds, returns, or exchanges for digital downloads or hotel/ festival packages. Before purchasing tickets, carefully review your event and seat selection. What is a chargeback? Ticketmaster only offers refunds through its website, so googling a phone number, trying to reach them via email, or contacting them via their support page won't be of much help. Using a Simple and Straightforward Method? You can find out if your ticket is eligible in your online account under "My Events" page. The Event Organizer will determine which future events, venues, and ancillary purchases are eligible, as well as the amount of the credit (including any potential promotional amount). Meet you wherever you are in your credit card journey to guide your information search and help you understand your options. Here's an explanation for how we make money More information can be found in our Ticket Transfer FAQ. All ticket prices for events that occur in the United States are stated in U.S. Ticketmaster Chargeback? When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. However, the Event Organizer may approve refunds, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined on an event-by-event basis by the Event Organizer, and may be subject to limitations set by the Event Organizer. The following applies only to resale tickets to New York events: If you purchase a resale ticket to an event located in New York, you will receive a refund of the amount you paid for that resale ticket if: (a)the ticketed event is canceled (in which case you will not receive a refund of any shipping or delivery fees); (b)that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, or that the event described on the ticket was canceled for any reason prior to purchase of the resold ticket, unless the ticket is canceled due to an act or omission by you; or (c)that ticket fails to conform to its listing description, unless you have pre-approved a substitution of tickets. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. Long story short, last year, I bought tickets (through Ticketmaster) for a game on March 28th, 2020. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. If an event gets a new date, you can use your tickets to attend it without any additional confirmation. How can I get a credit card refund for my canceled Southwest flight? Ticketmaster said: As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with federal, state and local officials in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they determine how best to proceed with the thousands of events they have on the horizon. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. FTC's website on credit. You can even use DoNotPay to simplify long and convoluted processeslike getting refunds of your Ticketmaster purchases. Similarly, we facilitate third party ticket resale transactions, but do not set the ticket prices or determine seating locations of those resale tickets. We may charge fulfillment, shipping, service, or other fees for using our services. In an April 2020 message posted on the company website, however, Ticketmaster President Jared Smith aimed to clear things up. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners, or from the venue box office to ensure ticket authenticity. At Bankrate we strive to help you make smarter financial decisions. Other operators. DoNotPay will fax a refund request to your bank and provide you with evidence that will be useful in your case. Anyone else deal with a similar situation, COVID-related or otherwise? However, since the NHL has officially only "postponed" their regular season and not canceled it, Ticketmaster is refusing to refund tickets for games that haven't taken place. editorial policy, so you can trust that our content is honest and accurate. If refunds are not allowed for your event and you post through Ticketmaster.com, we will waive seller fees for fans that create(d) resale postings from March 17 through June 30, they write on their website. If the event is postponed, rescheduled, or moved: your ticket(s) (including any additional add-ons or upgrades, such as parking) are still valid, and no further action is required. Pricing and Other Errors16. In some cases, the Event Organizer may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for a credit. ? Delivery Options15. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation. Should you accept an early retirement offer? As it stands now, you dont need to rely on a credit card issuer to secure a refund for a truly canceled event. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. If they dont want a refund, then their tickets can still be used as usual for the event. You Can Do It With DoNotPay! Once a recipient accepts a Ticket Transfer, a new barcode is issued and the senders tickets are invalid. Livry-Gargan ( French pronunciation: [livi ag] ( listen)) is a commune in the northeastern suburbs of Paris, France. NEVER make an assumption about the status of your order because you have not been contacted by us. You bear all risks of inclement weather. For any ticket insurance refunds, please contact the insurance provider. Copyright 2001-document.write(new Date().getFullYear()) Fair Isaac Corporation. Once the requested tickets have been secured by us, your credit card or other method of payment used at time of purchase will be charged, and we will send an Order Confirmation confirming that your request has been finalized, and that we have purchased the tickets on your behalf. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". This ticket limit is posted during the purchase process and verified with every transaction. Exchanges. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Retailers of all stripes can benefit from the ticketing business. If the Event Organizer approves refunds and/or credits, we will send you a notification explaining your options, and you may submit a request for a refund or credit. Refunds, Credits, and Exchanges12. This cookie is set by GDPR Cookie Consent plugin. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. We know the drill. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Please carefully review the list of delivery methods offered during the purchase process. Connect with Holly D. Johnson on LinkedIn. Please send your printed tickets to: Third-Party Resale Fan Support[Event Name] Refund1000 Corporate LandingCharleston, WV 25311. Service Fees, Order Processing Fees, Taxes, and Shipping Charges7. When you purchase a ticket for an event that is located in the United States, Ticketmaster LLC will be handling the transaction and collecting payment for the Event Organizer. From what I'm reading elsewhere online, it sounds like there is generally a time limit of 120 days to file a chargeback, and I'm now well beyond that. I usually aim for the end of the season, since traveling through Michigan in the dead of winter isn't much fun. All information on accounts and orders must be valid and are subject to verification. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. This app can be your virtual assistant and help with various everyday challenges. This policy is in effect to discourage unfair ticket buying practices. Two things can happen here: the event gets canceled, or it gets rescheduled. I requested a refund through TMs site and now have an email that reads: We're currently reviewing your request. Most major events drawing crowds have also been canceled nationwide since March, including professional sports games, high school and college graduations, and yes, concerts and shows. Reduce industry jargon so you get the clearest form of information possible, so you can make the right decision for you. For more information on refunds or credits for events that were canceled, postponed, rescheduled, or moved due to the COVID-19 pandemic, please see the Terms Regarding Certain Canceled, Rescheduled and Postponed Events (COVID-19). Ticketmaster Can Automatically Respond to 58% of Disputes - Accertify This website uses cookies to improve your experience while you navigate through the website. You and your belongings may be searched on entry to the event. Anything more I can do? Further, with respect to resale tickets purchased from the Site: Market prices are subject to change at any time prior to Order Confirmation, and we do not guarantee that you will be able to purchase the tickets for the prices shown on our Site, or that such tickets will be available, until Order Confirmation. Once youve requested to receive credit and weve verified your order is eligible for credit, well send you a credit code which you can use for eligible purchases, along with instructions for redeeming that credit. The Event Organizer may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit in your account. Learn more. Your lender or insurer may use a different FICO Score than the versions you receive from myFICO, or another type of credit score altogether. Scan this QR code to download the app now. Use DoNotPay, in just a few clicks. Our editors and reporters thoroughly fact-check editorial content to ensure the information youre reading is accurate. Instead, it sat on your $2,031.. You can expect an email from Ticketmaster as soon as the status of the event changes, so your tickets are valid until more info is available. Event Organizers typically set the face price of their tickets. All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticketmaster is understood to have updated its terms and conditions to remove the option to chargeback and prevent ticketholders from demanding refunds. The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. The problem is they included tangier revised refund policy which says postponed shows aren't eligible for refunds. Please also review our Terms of Use, which govern your use of our Site, and your purchase, possession, or use of any Live Nation or Ticketmaster tickets, products, or services. Ticketmaster customers are currently experiencing longer than usual wait times as the live event industry slowly starts to make a comeback. There are 4 ways to get from Livry-Gargan to Villepinte by bus, taxi or foot. In some instances, where the electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Are you dealing with something more seriouslike being tormented by harassing phone calls, stalkers, or robocalls? Tickets that are obtained from unauthorized sources, and not directly through our Site, may be lost, stolen, or counterfeit, and, if so, are void. Sometimes events get canceled, and sometimes you are not able to show up. All Rights Reserved. If an event is canceled, you will automatically get a refund to the method of payment used to make your purchase. Generally, some of the following delivery methods may be offered: Mobile- for events that occur in the United States or Canada. If your credit card expires and you have to make a new one, you can still use it to receive a refund. Scan through the events, choose your seats, and pay with a credit card or other authorized payment method like PayPal. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event. would automatically refund the cost of your tickets to your account while they investigate. Jenny N. - Sr. Manager of Chargebacks - Ticketmaster | LinkedIn Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request. This also decreased operational expenses and enabled Ticketmaster to transfer employees to other areas of the company. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event. Terms of Use - Ticketmaster Help Different combinations of delivery methods may be offered, depending on a number of factorsincluding (but not limited to) the venue or country where the event is to be held, the country in which you live, whether the event is in person or virtual, how much time is left before the event starts, whether it is a holiday season, and the nature of the demand for the event. Please note that seating maps are representative of a venues layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats/ rows are added, or if seats change as a result of a venue change after purchase. These cookies track visitors across websites and collect information to provide customized ads. The following applies only to resale tickets to Illinois events: If you purchase resale tickets to an event located in Illinois, you will receive a refund of the amount you paid for that resale ticket if: (a)the ticketed event is canceled (in which case you will not receive a refund of any shipping or delivery fees); (b)that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, unless the ticket is canceled due to an act or omission by you; (c)the ticket fails to conform to its listing description; or (d)you failed to receive that ticket. You may return your ticket and request a refund, You get to choose between a refund and a credit that can be used in other events they organize.