Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Please be aware that there are known issues this morning with the Citrix login page. Springfield: 217-524-DoIT (217-524-3648) Enterprise Desktop Services. DoIT Service Portal | RI Division of IT - Rhode Island If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. External Illinois.gov ID Password Reset. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Illinois Adoption Registry. Remember to get some exercise each day. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. It looks like your browser does not have JavaScript enabled. Agency - Illinois All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Remote Work - Collaboration Tools - illinois.gov Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. User ID Revoked. Happy Friday! We also recommend clearing your cache/history periodically. The device allows for remote access and does not require any additional configuration. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Remain on Cyber Alert! IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY For easy remote access to your Outlook email from any device, try office.com. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Invalid Login ID. As always please consult with your doctor before starting any exercise. The restart should be done at the end of the work day to allow the PC to restart and update. DoIT Identity Management Accounts Footer. Agencies who have adopted Office365 can access these resources by going to " " has been revoked. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Illinois Department of Innovation & Technology (DoIT) | LinkedIn Benefit Choice is open thru the end of May 2020. Visit our Site . Remember rule #1 = mute your phone (microphone) when you are not speaking. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. Catalogue2ollialu 1 9ailepos=022663 Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Report a Problem Manage Passwords Request a Service Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Electronic Request for Recipient Identification Numbers (e-RIN) 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Remember to mute your microphone when on a Webex call and you are not speaking. Provide justification or business need for the escalation. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. TTY Support Line: 866-277-5669 Cyber Best Practices document for more information on this topic. Take a walk around the block or walk the stairs in your house. If no response, the ITSD Manager escalates to the next level of DoIT Management. Customer Service Center (CSC) - Desktop Services - illinois.gov Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Help Me Grow. call in user 1) from joining the meeting. Grace B. Hou, Secretary, IDHS Help Line Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Report all suspicious activity to DoIT.Security@illinois.gov. Use this link if you need to manage or reset passwords. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. See below for a complete listing of all the reminders for making working from home easier. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. All past Reminders of the Day are posted out here, as well. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. Grace B. Hou, Secretary. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. IDHS: DDD Communication - September 18, 2020 Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. In the meantime, please keep trying to connect via Citrix. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Go to your account on the trusted website to see if your account needs any attention or additional information. IDHS: CSA Tracking System June 5, 2020 If you are using a personal device to work from home you should be using Citrix Remote PC Access. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. both Illinois residents and out-of-state users. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Please turn on JavaScript and try again. Phishing attempts are on the rise and one simple click can put the entire organization at risk. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Remember not to shut down your PC at the office. Staff will respond to service requests during the published business hours. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. This is especially true in our current remote work environment combined with heightened public health alerts. Illinois Department of Innovation & Technology Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. 800-323-4769. It is also recommended to clear your cache/history periodically. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Remote Work Reminders - Collaboration Tools - illinois.gov IDPH Web Portal - Illinois Central Complaint Registry. - Staff will escalate to management as required. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. Users working from home should perform regular resets of work PCs. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. IL ACTS SAP Enterprise Resource Planning - Enterprise Applications Users working from home using Citrix should perform regular resets of work PCs. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. More information is posted on the DoIT Remote Work page. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application.