Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. There are many benefits of making a complaint and telling someone about your problem. Port Macquarie NSW 2444. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. We support people with disability, Aboriginal peoples and have information in easy English and other languages. Port Macquarie court list - Federal Circuit Court of Australia Please enable JavaScript in your browser's settings and refresh the page. <>stream "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. PDF Complaints handling flowchart Making a complaint - NSW Ombudsman If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. Find information on our council, and their contact details. <> 8 0 obj Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. endstream Ph: 6581 8111, 17 Burrawan Street Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. $1000 a week is spent on this rubbish.". "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. We live in an environment where anonymous people can make complaints - what can you do about it. Court and Crime | Port Macquarie News | Port Macquarie, NSW There are many benefits of making a complaint and telling someone about your problem. /Info 6 0 R Our journalists work hard to provide local, up-to-date news to the community. Ph: 6581 8111, 17 Burrawan Street He also asked if council will inform him of the results of any complaints made against him. We're here to help! Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. Ph: 6581 8111, 17 Burrawan Street zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. If you work for NSW public sector. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au <>stream Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. A step-by-step guide to making a complaint. 14 0 obj Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K A Byabarra farmer has taken his - Port Macquarie News - Facebook We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. Advertisement Ad Local News %PDF-1.7 Add data for Port Macquarie. stream Hearings can be observed by any member of the public. Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". The Port News has been at the heart of its community for more than 135 years. Port Macquarie court list. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO HW[6Sc1r gndA%|l qX? ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 council@pmhc.nsw.gov.au Mail Reach us by posted mail. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. % "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". Sign up for our newsletter to stay up to date. 9 0 obj IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. We care about the protection of your data. "He wouldn't tell me what the complaints were or who made them. And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. We pay our respects to the people, the cultures and the elders, past, present and emerging. "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. I corrected it and advised of what I had actually said. We care about the protection of your data. "What has escalated this? <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> Confidentiality is important, but seriously I'm not told who lodged the complaint? Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Be very wary of politicians sounding the youth crime alarm. Find out what to do and what information you'll need to provide. If we can't handle your complaint, we'll tell you who can help. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. asbestos, chemicals in water) This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. endobj Ruby Pascoe. "What I think is shocking and disgraceful is the process. "These 14 complaints have cost us (council) $51,000. Email Send us an email and we'll get back to you as soon as possible. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H Depending on the complaint, the . This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. Contact us - Port Macquarie-Hastings Council You can report most issues online. Complaints investigations come at a cost to ratepayers Policies Port Macquarie Hastings Council Read our Privacy Policy. The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. Port Macquarie-Hastings councillors call for transparency after asbestos, chemicals in water). 17 Burrawan Street Port Macquarie NSW 2444. Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. Contact us for any help on browser support. Read our Privacy Policy. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. Find out what complaints we can help with. endobj According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . all the different ways you can get in touch with us. 13 0 obj Opinion. Some content on this page may not display correctly. We care about the protection of your data. Part 1: What is unreasonable conduct by a complainant? Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. Compare Port Macquarie with: Do you live in Port Macquarie? HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? Port Macquarie NSW 2444. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. In 2018 there were two and in 2019, 14 complaints were lodged. "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. Complaints can: You have a right to good services and fair treatment. David Crosbie. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Photo: File IT was a $64,000 question that amounted to nothing. endobj To make sure you're up to date with all the news, SIGN UP HERE.