A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Prefer this to be honest. who are in discovery mode and are not sure what events are available. Fuel prices have cooled in the past year, but crude is still more than 50% expensive than in January 2019, posing a problem for airlines as fuel is their single-greatest cost. The ticket is genuine, but it's also been sold to a bunch of other people, and only one person can get into the venue. In other words, they are almost exclusively targeting grassroots shows that havent sold out and where ticket touting is unlikely to be a problem. For one, there's a lack of planes. When our tickets were not provided they refused to provide a refund . So the overall value of the tickets are governed by the marketplace that they are being sold on. Ticket reselling works on the basis of having a middle-man involved in your transaction. When I purchased my tickets the site said UNOBSTRUCTED VIEW and on reading this was in the VIP area. Can I trust a ticket I bought on Viagogo? : r/Slipknot - Reddit If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Whats even worse than the high booking fees is Viagogos hidden fees. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. And then RM270 for Aurum? If the less profitable parts of StubHub can be jettisoned, then so much the better especially if viagogos dominance isretained in the UK and other territories. This has led to major damage to their online reputation and good name. I would never have bought them at that price. Getting tickets for a sold-out concert is a difficult task without turning to ticket touts outside of a venue on the night itself. The real issue, though, is how poorly they have brought this tactic into their queueing system. Can we ever expect flight prices to lower to what they were before the pandemic? For a long time, Viagogo were the biggest and best in the online ticket reselling business. GES SLs listings were speculative. I guess I am a victim of its hard sell as the site reminds customers tickets are selling fast. Who do you think should fill the drummers slot? Aside from the terrible timing, notably it was described as the worst deal ever by Forbes, the merger also attracted attention from British regulators who foresaw, correctly, that it would bestow viagogo a monopoly position in the UK. So, add that to your budget ahead of time to avoid being blindsided at the time of payment, make sure you notice the fees at the checkout phase as well. Method 2 of 2: . There are many ticket reselling platforms out there, most of them with guarantees and some form of customer support, but they have varying levels of quality. Reviving such a diminished brand will require significant investment from its new owners. All our prices are live and transparent giving you the best ticket prices. All rights reserved. Method 2. The Most Comprehensive Viagogo Review Online. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - WikiHow Many people make their choice according to what site is the cheapest, but that is often the wrong tactic and could cause you to end up with a counterfeit ticket. You can read reviews about our recommended ticket marketplaces here: Best ticket sites. Going to cost to see things there! All of these search features make Viagogo a The most important thing at the end of the day is to receive a In short we dont want to lose out on something that we will like, such as popular football tickets. This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore. Adam Webb has worked in the music industry for around 20 years. Advertisement. Help future customers by talking about customer service, price, delivery, returns & refunds. However, rather than an international ticket touting ring, he was greeted by two confused and unsuspecting pensioners neither of whom knew anything about secondary ticketing or viagogo. I really want to go to this show. 3- J'ai pay 76 pour chaque ticket et reu des tickets d'une valeur individuelle de 50. These settings can be found usually in the top right or bottom left of the site. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Whatever the episode, youre definitely going to learn something that you might not find anywhere else. something that you must take into account if for the unfortunate case that You will be contacted by email to verify your review. Manage Settings document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); This site uses Akismet to reduce spam. Despite providing this mob with proof - numerous times - and the 4 different people I spoke to on the phone confirming that they could see that I had paid for this event, these cheats are now denying all knowledge. Why are Viagogo tickets so expensive? accepted for some reason. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. While airfares have moderated some, they are only slightly lower than last years sold-out summer. Which is cold comfort, since prices seem so much higher than they were during the pandemic, when we all got used to rock-bottom deals. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Writer Sheila Yasmin Marikar talks about how she travels, her favorite places and the trip shell never forget. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. . In February 2020, viagogo completed the surprise acquisition of rival site StubHub, paying $4.05bn to eBay in the process. Although the site is well established and legit, there have been questions raised about how they go about their customer support due to these reviews. The organiser sets the price and the agent advertised them at that price, plus a small booking/handling fee to cover the agents cost. When buying your ticket, you are forced into a rather obnoxious queue for about ten minutes, all the while you are inundated with announcements about how many people are trying to get the ticket you are waiting to purchase. How does the 02 know I've bought tickets from Viagogo? - Quora Looking over the accounts of viagogo and StubHub, they estimated that overall sales value of the UKs uncapped ticket resale market in 2019 was 350m. viagogo Tickets - Apps on Google Play During the pandemic, I believe many people decided they were going to travel once COVID-19 restrictions were lifted. Interestingly, the increased consumer demand for travel has made up for reduced business travel, which has not returned to pre-pandemic levels. Complete Review. I recently used Viagogo to buy two tickets for George Benson at the Royal Albert Hall. Prices may be higher or lower than face value. Higher fuel and labor costs are also incentivizing airlines to try to raise prices where they can. Or, to put it another way, viagogos single biggest supplier was committing a mass-scale multimillion pound fraud and selling tickets they didnt possess. $2200.00 down the drain. If you want to know if using Viagogo is reliable, then read ahead. This is all useful stuff, but they also include scare tactics to get you to buy. Following the You & Yours broadcast, this registration changed to a bogus address in Madrid and then, days later, Ticketing Expert LTD shifted into a new identity entirely. A flight to Las Vegas or Kansas City doesnt normally cost $700800, but we are routinely seeing prices like that these days. Unfortunately, many customers have noted that Viagogo have went back on their guarantee at points, leaving them high and dry. All of it adds up to higher prices. What this means for customers is that Viagogo is not bound by any sort of UK or even EU regulations that have been designed to keep consumers safe. It didnt. Viagogo does not have the greatest record with regards to ticket vendors worldwide as they take pride in their competitive prices, There are far fewer seats available than before the pandemic, as airlines have struggled to return to normal capacity. I have reported your fraud. an admin fee. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). there is an issue. So Viagogo remind us, at every possible opportunity, just how scarce the tickets that youre looking at are. Naturellement le placement dans la salle de spectacle . The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. Being able to use their service easily is equally, if not more, important. You can find a ticket for anything from critically acclaimed plays to big soccer games, only not in the U.S. Since the site was established, Viagogo has managed to attract major artists, teams and performers, and contracted with them through official deals. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. Resellers are hard to stop, but a lot of real fans actually got tickets at sane prices today. The ticket price is then paid to the organiser. Interestingly, this is what the CMAs merger team appeared to conclude in a report published in February 2021. I'm guessing these teams were the round file because I received no response from anyone. There are a few ways to reach Viagogo, and the contact information can vary between each local site. A month later, the Advertising Standards Authority (ASA) reported it to National Trading Standards for similar defiance. When announcing the merger in November 2019, viagogo stated the acquisition of StubHub was paid for in cash. Most touts aim to turn a profit at high-demand events. You can search for upcoming events by a number 1st time at F1 - denied entry for fraudulent tickets. While they do offer the largest ticket supply in the world, Viagogo has been constantly in the news in recent years in regards to their selling practices. Viagogo dont force you to register before using their service, which is a great timesaver if you dont intend to use Viagogo often. Scott Schenkel, the interim CEO at eBay, said . Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. See our Cheap Tickets guide for what to watch out for when buying cheap theatre, sport and gig tickets. on their top sellers locally and globally to find a popular event to attend. He admitted some tickets were very expensive on Viagogo but said that was around 6 per cent of the total number available and the price was set by sellers. No part of this site may be reproduced without our written permission. Next step\u2026legal action. Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. However, Viagogo has not currently said it will make changes the CMA considers necessary, and the CMA has notified it that it will face court action unless it commits to addressing concerns. We are also seeing increased demand. * One or more of these files was not uploaded due to an invalid file type. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. If you wait until the last minute to get your tickets, you will likely end up paying higher than before if the event is high demand. !\r\nI emailed approx 30 times with multiple screenshots from the emails received from viagogo and from my viagogo account - which they have now deleted from my account. Overall, this is a dirty tactic to employ, and does not create a well-priced or trustworthy service. When eBay operated the business, StubHub enjoyed a global partnership with AEG. Anyway, i put two on via gogo and they sold last night. Here's our guide to everything you need to know before your next Roman holiday. The CMA is also concerned about the countdown clocks that hasten customers into a transaction before theyve digested the small print. Is Stubhub Reliable? Clint Henderson: You are not alone: prices have spiked this summer for many destinations, and are likely to remain elevated for the duration of the season. available to the event on their site, From where people bought tickets We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Having a comprehensive marketplace seems to be Viagogos main goal, but that is not the most important thing when you decide to buy a ticket to your favourite event. I've heard a lot of horror stories but I also know that some people haven't had issues. Yeah, the other comment is right. This has become a bit of a sticking point with Viagogo as of late, as we will discuss further in a moment. This month, however, over a month after ASAs deadline for compliance, it has started specifying add-on fees beneath the advertised ticket price, albeit in faded grey eclipsed by the lurid countdown clocks. The Eternal City can seem huge and overwhelming to first-time visitors. Out of my concern, I emailed Viagogo and this was their response: Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. With a flurry of customers reporting poor customer service and not standing by their own guarantee, Viagogo have severely damaged their reputation online. So, there is no incentive for anyone to sell to you without Plus, although The path to see the pyramids and the other top ancient sites is well trodden, but its possible to get off the beaten track on your adventures in Egypt. The Royal Albert Hall says that the shows promoter allocated tickets in PRs row to Amazon, as it was a legitimate agency for the show. We were refused entry to a venue because the tickets were invalid. This is definitely something to consider before using Viagogo. I strongly suspect that this context explains viagogos dogged support of phantom sellers like the Ryan & Jacob Corporation. is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. The original face value was 18 each but I found Id been charged 1,772 for the three [after fees were added to the sellers new asking price]. \r\nI live just outside of Portland, Oregon. The idiots had landed.]. With that said, Viagogo need to take a cut as well and they can be quite greedy. I'm starting to feel like you know you ripped me off and don't want to talk to me. The Scottish indie band Arab Strap said: Weve always been appalled by touting. "So not as many people are flying as there simply aren't so many seats. Trust us on this. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Their face value was 75 but only after completing did I realise they had cost 430. And, the tickets are not the However, it has still failed to respond to the CMAs demands that it identify sellers, make clear the face value of tickets and warn customers that some venues do not accept tickets from secondary ticket websites. Once you manage to pass this loading page, you will see some more scare tactics and somewhat of an unorganized page. Their buying experience has been criticized as misleading at times. market. Filtering what is happening in music to save you time, money and effort. Clint Henderson: You are not alone: prices have spiked this summer for many destinations, and are likely to remain elevated for the duration of the season. In fact, weve seen many airlines devalue their points multiple times. This handed the UK platform official resale status at prestigious venues like The O2 and Wembley Arena. Viagogo pride themselves on their quality customer service and reliability as an online ticket vendor for the most popular events across the globe. Unfortunately, the good stuff seems to stops here for Viagogo. -Skip the queue - buy your tickets in just two taps. on Twitter: "Man, I wish @GSCinemas would give us a breakdown of Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Like any other resale marketplace, the prices The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Why is the ticket price different to 'face value' - viagogo This could cause them to end up lowering the price to something We went to the event and was told there was no tickets for us. However, such valuable UK-based partnerships have all but dissipated. From the reviews of Viagogo, their customer service is something that definitely needs to be improved. U2 has announced 12 shows at the new MSG Sphere, In honour of the passing of Harry Belafonte, heres the drum-off he did with Animal from The Muppets. We will be looking closely at this evidence to ensure that the order has not been breached. Help! Is Viagogo Legitimate??????? - The Student Room You can reach all of these options by clicking on the green search button, without entering any key terms and you will reach their Advanced Search page where you can type in multiple terms to search by. Even more bizarre were the listings for Ticketing Expert LTD. As already highlighted, this untraceable company had previously declared itself registered at a non-existent UK address composed of a road in Oxford, a town in Devon and a postcode near Crewe. Why is flying in the summer so expensive? Cheap flights can be scarce And why is the Ryan & Jacob Corporation listing thousands upon thousands of what appear to be non-existent tickets for prices that no one will pay? Worse still, their customer support has gained a reputation for being relatively absent when customers reach out for help. A free food fair and discounted movie tickets don't do much in terms of turning up the merriment. You should also take note of any ticket restriction beforehand, With recent reports of Viagogo backing out of their customer guarantees, there is no safety net for customers to depend on if something does go wrong. able to get tickets to your events without sites like Viagogo. 6 Total Score. Strengthen your review by uploading photos & videos. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. event on their site, How many tickets are still The venue will check for ID, and the name on the ticket doesn't match my name. A previous comment said it well$1.2 billion event venue. It has been said that whenever you pick an event you plan to attend you will immediately be met with scare tactics through the entire purchase process. of filters such as date, location, timeframe, maximum price/ticket, or specific They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. In the US, StubHub is an absolute juggernaut. The seller here, gave a false signature for delivering the tickets, and so Viagogo are refusing to give me a discount. $800 for 2 tix. Just like GES SL, these activities appeared to constitute industrial-scale fraud, and also implicated viagogo in multiple breaches of consumer protection laws and the terms of their court order. Shocking. And now, no General Onsale, So, about Rufus Taylor joining the Foo Fighters. ", "Estou me sentindo ROUBADA!\r\nJ\u00e1 fiz reclama\u00e7\u00e3o na defesa do consumidor de Portugal!\r\nOnde est\u00e1 o livro de reclama\u00e7\u00f5es eletr\u00f4nico de voc\u00eas? Then, on August 16th, the CMA published a new report recommending even tighter controls on ticket resale, including a strict limit on how many tickets an individual can resell. on the site. Last month, so-called secondary ticketing platform viagogo removed an estimated 1m+ of fake and fraudulent tickets from its UK website mostly for large outdoor festivals such as Reading, Parklife, TRNSMT and Wireless, but also for upcoming shows from Billie Eilish, The Weeknd, Nothing But Thieves, Tom Jones, Fatboy Slim, Lorde, The Kooks, The Charlatans and many, many others. We need your email address to verify that your review is genuine. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Shari uncovered what appeared to be a premeditated pattern of cloned and speculative listings by all three sellers. I paid \u00a3336.93 for 2 tickets. This time, they were called Sofia Wagner, a Munich-based seller listing thousands of extortionately expensive tickets to UK festivals and arena shows; H.E Events, a Dundee-based business listing thousands of extortionately expensive tickets to live events in the UK and globally; and Ticketing Expert LTD, a business registered to a bogus UK address that replicated the questionable grassroots model pioneered by GES SL. Asia and Oceania flights are even more expensive, at $1,784 and $1,717 respectively, according to Hopper. FanFair Alliance has continually supported the CMAs work to reform this absurd and artificially-fuelled market. Used the gift card to buy beartooth concert tickets. About this app. Use those points and miles as soon as you can. Manchester City v Manchester United tickets, Manchester United v Manchester City tickets, LiveFootballTickets.com Complete Review. Viagogo has been accused of not providing enough information on their sellers, the origin of the tickets on their marketplace, adding hidden fees at checkout, utilizing drip pricing, FOMO and pressure tactics through the buying process, making people ask if Viagogo is a scam. More demand for fewer seats is the classic formula for increasing prices. Executives . Sellers can see that their tickets are the last few left for the event, and they could charge much more since it is the only option at that point for a buyer. If there are any issues with the tickets (e.g. more reasonable. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? Scare tactics are a common use by many sites, such as Booking.com and the like, but you should take this into account whenever you do use Viagogo. In April the Competition and Markets Authority (CMA) threatened it with legal action for failing to comply with its demands that it make its pricing more transparent. This means that people can offer up their tickets if they end up not being able to go or have an extra ticket. 'Don't buy tickets from Viagogo' - a warning from Martin [STOP PRESS: on Wednesday 8th September, it was announced that Digital Fuel Capital, a US investment fund led by an ex-colleague of Eric Baker, and with interests in coffee, rugs and sportswear, would be buying StubHub International. All queued up Every part of the queue process includes scarcity tactics to frighten you into a purchase. However, we believe the bulk of funding actually came from a complex of loans, and two VC funds: Bessemer Venture Partners and Madrone Capital Partners. Viagogo is an online ticket marketplace for buying and selling tickets to live events. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Would you like to add a photos or videos? Although they are still the biggest, they have arguably lost the title of best. At the time of writing, the Ryan & Jacob Corporation is by some distance viagogos biggest supplier of extortionately-priced music tickets, not only in the UK, but also in Ireland, France, Germany, Spain, Italy, Luxembourg, Sweden, Switzerland, New Zealand, Australia and many other territories. (Viagogo is just the middle man in this purchase) will not get paid and be charged I picked up my tix after signing up a few days earlier for the whole verified fan thing. The Advertising Standards Authority (ASA . For example, there are e-tickets options that can be delivered to you via email for easy delivery, but not for the other options. Although these booking fees are variable, some of the more popular events have fees as high as 30 %. -Explore the world's largest selection of events. Question: After prices for flights spiked last year when everyone started traveling again, I thought things would eventually start to drop back down. Viagogo will help you market your tickets until you find a new buyer.