Sorry for the trouble, but why did you not call DHL and have them pick up the package? I contacted mutliple times on emails and chatted to two different representatives- one said 'warehousing issues' and the other just kept going around in circles. I eventually sent multiple emails and their response was nasty. Worst customer service ever!!!!! Bluefly - Traffic, Revenue, Competitors, Business Model, Funding I did attempt to see if Bluefly would provide a solution but nothing. If you need the order to arrive sooner, expedited shipping is available at checkout. This email will also include the tracking information for your shipment. The customer service is really terrible. I emailed them several times, never heard back from them. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. I will never shop with them again. I've bought stuff from them in the past and everything went smooth. They don't answer emails, phone has a recording that the person I'm trying to reach is unavailable and calls go directly to the recording. Please note this if you chose to order from them. My bad. Careers. I am appalled customer service like this still exists. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Products ship from different warehouses, and need to be returned to the correct address. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Very unfriendly customer service and this was my first and last experience with Bluefly. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Wasted my money. Bluefly is headquartered in New York, New York. Overview of Bluefly complaint handling. Had I known they would charge me $21.90 to return something that didnt fit, I wouldnt have done business with them in the first place. I should have known better. *Important Note: Late returns will not be accepted past their indicated returns period and will not be refunded. THEY KNOW MY NAME MY NUMBER MY CREDIT CARD BUT I CANNOT HAVE AN INVOICE, IN ADDITION THEY HAVE A FAKE PHONE NUMBER THAT NO ONE IS ANSWERING AND DROP AFTER 2 RINGS.I CONTACTED AMEX THAT ACCEPTED MY DISPUTE AND REFUND THE MONEY .I TOLD THEM TO SEND ME THE RETURN ***** SINCE AMEX REFUND THE MONEY BUT THEY ARE INSISTING THAT IS FINAL SALE AND THEY DONT SEND THE ***** TO ME WHAT IS WRONG WITH THEM ? Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. I received the wrong order, returned it, they gave me a partial refund for having opened the package and then they ignored my messages. Im thinking of ordering something from you guys but after reading all the negative reviews im not so sure anymore, unless you can some how convince me i wont have any issues with my orders. DON NOT ORDER FROM THIS SCAMMING COMPANY. BlueFly.com has an unusually secret and sneaky return policy that makes it almost impossible to return items that are missized, mismarked, or misrepresented. Call Bluefly.com customer service faster with GetHuman. I orsered size 8 and receivwd size 5. This will surely increase the credibility of your complaint. It was too small. Step 1: If you have an account, please log in and view your order to start your return process. I wanted to exchange them but a return has a $20 fee. Highway Robbery- Do not return an item and expect your money back. Track your Bluefly order status with tracking number, get real time notifications when your parcel delivery status updated. I ordered shoes and they were excellent quality but too large. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Finally got return label, sent items back and no refund until I contacted them again 2 months later. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. I bought an item two weeks ago and it arrived on Monday of last week. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. Bluefly Reviews (2020) | Is Bluefly Legit & Authentic? BBB Business Profiles generally cover a three-year reporting period. Essentially, returning only 30% of the original purchase cost. My Bluefly purse is my favorite. Not cool. Even if they have the right one in stock. POST-PURCHASE. Items marked final sale are non-returnable unless otherwise specified in an items details. However, the prices on our website change often andwe are not able to offer price adjustments. Bluefly offers fast and easy online returns. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. Final Sale I didn't return the bag since it's authentic and bought it for a really good price. $570 $369.00 Save 35 %. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. They arrived in a dirty old box. Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. Independently owned. There was some difficulty in evaluating or examining the information or data present on the bluefly.com. I believe all this is done on purpose to limit returns. Their customer service was quite nice and gave us a store credit. Please click here to visit their site for more details. Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. I ordered three sweaters and they sent me all three in the wrong size. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. Prom season is here, and you deserve to look and feel amazing for your big party! Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Bluefly.com, LLC | Complaints | Better Business Bureau Profile Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition . They didn't offer me a partial refund and I had to bug them for a return label. Bluefly offers international shipping via our partner Shipito. Please refer to the section on Returns for information on how to create an online return. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Multi-carrier labels and . I will never place an order with this company again. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Thanks again. Seems they are in the stone age. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. click here for more details. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at flyrep@bluefly.com and we will look into it for you. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Did you return the desk? We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Oct 29, 2007. Really bad customer service experience! Notified them immediately and they were able to intercept the package and re-route it to their warehouse. Product on Bluefly are available in very limited quantities for only a short period of time. Only 30% of 0 complaints were resolved. Summary. Expedited shipping is not currently available for selection. Would love to hear from someone if this is standard practice here, but unfortunately other reviews online seem to show similar issues. Share your photos and videos with others to prove the truth of your words. They have no phone number and customer service do not respond. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Read Customer Service Reviews of www.bluefly.com - Trustpilot They are the worst. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Return time frames may vary and are indicated with each item's description. Thank you again for your feedback John. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. I've never been so disturbed by an online retailer. They advertised new shoes, but sold me used shoes that were worn at the sole. 602 Quick Service Guide | Postal Explorer - USPS Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) Return your package via FedEx (recommended for faster processing) or the US Postal Service. I can't reach their phone line. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. If you see a link that says "Click . I returned. FINAL SALE items are not eligible for refund, exchange, or store credit. From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. The 20 Best Alternatives to Bluefly - Knoji As a first time Bluefly customer, I'm a little confused about filling in the return portion of their form. Return shipping is free when you use our pre-paid FedEx SmartPost domestic return label and choose to have your return total refunded in the form of Bluefly store credit. Initiating a chargeback with my credit card company. I've returned a shirt that was delivered to them beyond the 7-10 return processing they ask for. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. That is the only way I can have my money back. They state that their return policy is marked on the items (it is not) and we discovered that it is not marked on their invoice either. Chlo Woody Logo Canvas Slide. Depending on your card issuer your refund may take 3-10 business days to appear on your billing statement. I should have another day or so to return the item. When I requested a store credit, they said they do not offer those anymore. How silly of me to have strayed Bluefly is a bunch of crooks and liars. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. Two months have passed and they haven't exchanged the desk nor refunded my payment. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Receiving A Refund Reviews are from legit customers. This will surely increase the credibility of your complaint. I emailed then seconds after I saw the receipt in order conformation email. Style # [protected] On top of it - the customer service was some of the worst I've experienced. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Their customer service is terrible. Price: $775 Man oh man, this could have been a really nice shopping experience. 40.77.167.134 Toggle navigation. CAUTION, Bluefly DEDUCTS $19.95 from your refund when you return an item. Carrying high end merchandise is obviously no indication of what type of service will be rendered. Our customers are incredibly important to us and we appreciate your feedback and concern. I cannot think of any retailer that penalizes you for shopping with them. And no one from Bluefly contacted me about he issue. Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. Returning General Merchandise I called their customer service and they answered one week later saying nothing that would have something to do with my issue. Subscribe to getexclusive offers on designerbrands. Chris even shouted me. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return.