If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. (As fine as they ever do on my poor internet connection lol). I'm happy the new box is working well. I believe there is a maintenance mode which you can get into, which may give you more recovery options. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). on When I powered it back on, it seemed to work again. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. 16h55. Follow these steps: Turn the power on using the switch found on the back of your box. on Update 2: Have tried software reset (recommended) and both factory reset options. 15-12-2020 is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? 01:04 PM, on Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Factory reset, delete recordings. Hi@SiGreenwood Did you receive the new box OK? This first happened about a week ago. 02:48 PM, on However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. More info. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 12-04-2020 If youre using Powerline adapters, make sure these are connected also. You can print a freepost label to eturn the box if you wish. You view box stuck on loading page. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Youview Box stuck on please wait. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. BT TV. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. / 3.3.168: Complete: BT: Sign in or register to get started. 24-04-2019 Then find your instructions below. on If not then I'll go for the full factory reset deleting recordings. 06-05-2019 By continuing to browse, you are agreeing to our use of cookies. This site uses cookies. At that time, I switched it off and left it unplugged for a minute or two. - edited Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. We haven't changed anything. We can't get past the message Freeview Loading. All Rights Reserved. I've tried all the options on Matainence Mode and get an error all the time. 17h07. Me too, on my DTR1010. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. I'll let @JohnC2 as he isn't in the office today. Question - Help for a frozen Humax Youview DTR-T1000 box If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 12:54 PM, on Go to the Information & Reset sub-menu. 11:52 AM. You can restore your box back to its factory settings, letting you start again from a clean slate. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 9h42. If this does not do the trick, then your device may be due for a software update. I believe there is a maintenance mode which you can get into, which may give you more recovery options. You may be able to change the hard disk inside. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. You view box stuck on loading page - BT Community Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. 04-04-2020 If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. It just seems to get stuck on the YouView loading screen forever. Thanks for posting back with what seems a positive result. The box light will turn blue, Press the button on the top of the box. Solved: YouView box not booting - TalkTalk Help & Support (Yes, I have pressed the 'Me Too' button.) Yes I received my new box and it all seems to be working fine. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Sadly factory reset stopped at set up broadband connection. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Update: Looking at some of the advice on this site, I have tried some of the reset options. Until I saw this thread, I was blaming that for this symptom. All rights reserved. It took 2 full resets before the box started working again. Hi, my youview box is stuck on the loading page. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. 01-05-2019 Glad our loyalty colleagues were able to help. David Humax have a reputation for being the best Freeview / Youview boxes around. We haven't changed anything. p.s. on I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Thanks. The broadband blue light isnt coming on either. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Check here: https://community.bt.com/t5/notes/privatenotespage, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press and hold the reset button on the right-hand side of the box. Myview recordings and scheduled does the same. We have a tv contract with bt. Ive done a factory reset to no avail, any ideas? Re: YouView+ UHD box stuck loading and needs full factory reset. 04-04-2020 Remember all of your recordings and personal data will be deleted. Give it a couple minutes to get itself ready and then it should load as usual. Post back and let me know. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. on Select Software Information. Cheers . youview box trouble Digital Spy Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. You would be indeed wise to get your money back. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. In the latter two cases, a message on-screen literally says sorry, selected option failed. Sorry you are experiencing a problem with BTTV. Stuck on loading - BT Community Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Visit our full contacts page here. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Thanks. Visit our full contacts page here. http://videos.youview.com/support/maintenance_mode.pdf. Factory reset, keep recordings. 17h06. Hi, thanks for your reply. The new box should be with you on Monday. BT freeview stuck on "loading" - YouView Community If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Maintenance mode is used to recover your box when something has gone wrong with it. Read our cookie policy. 14-12-2020 The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. I've got a load of recordings I can't access. OpenReach engineers to the house. 04-04-2020 please let us know how you get on with a4K recording. 12:11 PM. please let us know how you get on with a 4K recording. You'll now see a warning screen. IThanks for that, I'm surprised it lasted less than a year. Any advice would be appreciated. 06-05-2019 Only change is that I had to switch channels on broadband recently. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Are you currently in a TV contract with BT ? 11:35 AM, on It just seems to get stuck on the YouView loading screen forever. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. on More info. My BT TV box has stopped working or keeps freezing | BT Help Hello. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Youview box used to work, no problem with other gadgets. If you look on the public YouView forum, there may be posts there showing you how to do it. If so have you had a chance to test it yet and with large recording on in 4K? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If it does then you have the original Humax DTR-T1000. 25-04-2019 The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. 05-07-2022 YouView TV Ltd 2023. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. A YouView Box FAQ. The factory reset keeping recordings worked! Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Release the down button and press the power button to say yes. 04-04-2020 Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. This will keep your recordings but you do need an internet connection for it to work. 14-12-2020 I would still be inclined to get it replaced under warranty. YouView TV Ltd 2023. on The YV persistently tells me it can't connect to the internet. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Some would say that yours has done well to last three years. mode 4 (interenet reset keeping recordings) are the ones to consider. Registered in England. Using Maintenance Mode - YouView Support