As an Amazon Associate and as an affiliate or referral partner for other brands, I earn from qualifying purchases. This is especially true on my bike account (Uber requires me to have a different Uber account for bicycle delivery than for car delivery). Before those changes, Uber didn't let you know much about the delivery. These days, with long waits at drive throughs when the lobbies are closed during the quarantine you can get hung up a long time. Its as simple as that! I have a feeling he is just in his honeymoon phase but curious if anyone has any input. You can't switch to any other app by normal means when that happens, making it hard to pull up the map. Take a week and drive only accepting requests that meet your minimum per mile amount and see if your income goes up or not. Uber Eats doesn't tell us what they consider to be low ratings. Its up to you to weigh the perks of a high acceptance rate versus the earnings you make by being more choosy. Does Acceptance Rate Matter In 2023? | DoorDash, Uber Eats, GrubHub Does the 'your acceptance rate is lower than average' matter? Is it Because of not knowing how far I'm going, and the probability being too much Uber just gave me a long distance delivery, I'll always cancel an accidental acceptance while on my bike. Now you can see your Uber Eats acceptance rate in the profile section of your Uber driver app (click the top left corner of the Driver app, then click on your profile picture). Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. Fortunately, it really doesn't seem to matter how they calculate it. It's important to maintain a low cancellation rate to provide a reliable service to restaurants and customers. A $5 offer was far more likely to take well north of a half hour. Indeed, I'm usually accepting 25% or less of the delivery requests I receive. Cherry-picking your rides may seem scary at first because of how much pressure these companies put on you, but they do it for them. We can't control that, but we can control what we do. My highest acceptance rate is Uber Eats, and its 26%. I don't think you need to actually count, but once you accept an offer, it's best to do everything you can to make sure you follow through. Checkout: Tom is a full-time blogger and freelance writer with a passion for side hustling, passive income, and the gig economy. I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. If you want decent pay, don't ever accept anything less than a dollar a mile or nothing less than 6 dollars. It is important to maintain a high acceptance rate to provide a reliable service to restaurants and customers. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. It is a bit more expensive and requires a special case, however it's I felt it's cheaper to overpay for a good phone holder than to fix or replace my phone. Uber dispatching for bike deliveries is terrible, often far too many miles away, so I reject a LOT of offers, and it has never been an issue. Should I Deliver on Christmas for Doordash, Uber Eats and others? But the other thing is, as soon as you reject an order, they're kicking it back out to someone out quickly. I ran into this issue a number of times when Uber was not letting us know where deliveries were going. According to Uber Eats, acceptance rate doesn't matter. The bottom line is you should avoid cancelling active trips whenever possible since this is a risk for deactivation from Uber Eats. However, I did find an extremely secure phone holder for my bike by Quadlock. . In the same way, the fact that Uber Eats offered a delivery to you does not mean you have to take that. I'm a little amazed my bike account was never deactivated. I would take the lowest offers and reject the highest. Get help with your Uber account, a recent trip, or browse through frequently asked questions. At this point it appears to be a test. Uber Eats Food Food and Drink . To maintain its high standard of service, Uber Eats pays special attention to its acceptance rate - that is, the percentage of orders that are accepted by restaurants. The same concept applies to your cancellation rate, only with the number of deliveries you cancel after accepting divided by the total amount accepted. The short answer is no your acceptance rate isn't important in getting more delivery requests from Uber Eats. The apps wont constantly remind you that your rate is low, but also you arent getting request after request and denying them. Uber states that your driver acceptance rate isnt shown in the app anymore and that it doesnt impact your ability to get orders or qualify for promotions. Uber speaks often about the policies for your city, but they don't give you specifics. But when you know your averages you know that the times you get more than you expect will offset. I'm not a fan of oversimplifying things. Do acceptance rates really affect drivers? Uber Eats simply lets you reject the delivery offer without selecting a reason. As a driver, your ultimate goal is to make as much money as possible. For most, the benefits are not worth the decrease in pay. However, one of the most important tips for Uber Eats drivers is to only accept orders that pay enough to be worth the mileage. The wear an tear make your car a credit card on wheels where you're piling up future expenses. PSA: Acceptance Rate Does not matter. : r/UberEATS - Reddit In other words, you're kind of rolling the dice. Home Blog Delivery Contractors Gig Delivery Platforms Uber Eats Uber Eats Strategy Does Acceptance Rate Matter on Uber Eats? If it's more than 40 cents a minute, it's worth taking. With that pay model they started to introduce some changes. There are some transparency problems here. No. Once you add tips to that $3 offer, the profit per hour is considerably higher. The fifty cent rule goes as follows: A delivery must pay fifty cents a minute. Your app goes back to an idle or waiting state. However, I have no idea if I ever came close to being deactivated for it. All in all, play around with your options and weigh the pros and cons and how they affect your earnings. If you have to sit there rejecting offers for a half hour before getting one that pays well, that tells you that you've set your price too high. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. When Uber Eats identifies a delivery that's a good fit for where you are, they'll push the offer to your driver app. You have no clue what you just accepted. I don't know how accurate it is, I haven't tracked that so far. The last thing I'll say on this is, I think a lower acceptance rate can be safer. If you are not in the Uber app when an order comes in, the acceptance screen pops up over whatever else is on your phone. At that time, the tip was not included in the offer amount. To learn more about Tom, read his About Page! Another reason you may consider increasing your acceptance rate is that it does make customers happy, and happier customers tip more. You can also take a rough estimate of your acceptance rate by checking your lifetime completed deliveries and factoring in how many orders you skip versus accept. Penalizing drivers for not accepting offers could have expensive consequences for Uber. It's important because being an Uber Eats independent contractor means you have agreed that you are providing services as a business, not as an employee of some Uber Eats job. On the screen you can see: Sometimes there will be additional information on the offer, such as letting you know if it's a shop and deliver offer, or if there are multiple stops. That's not very practical. I seem unable to verify either way and logically what hurts you will in turn hurt Uber if they were to penalize you at the cost of speed to deliver to the customer? I've had plenty of times when I rejected 5-10 or more deliveries before finally accepting one. The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. It's real tempting to save time and just cancel the delivery in the app and move on. No one else does that. They finally started to change things up. Customers even care about your acceptance rate, though they may not realize it at first. Uber Help page Driving and Delivering What are acceptance rates? Can I cancel if I accept a delivery offer on Uber Eats? Of course, they like to play the guilt card. Actually, I probably shouldn't call it a delivery order, as it's not an order until you accept it. One thing I will say is that Uber Eats can go hot and cold, where I can be slammed for a bit and then it gets quiet. What happens if I decline a delivery request on Uber Eats? So, if you cancel three trips out of 10 made, your cancellation rate would be 30%. But, does your Uber acceptance rate matter? (Doordash, Uber Eats, Grubhub). Uber Eats will continue to offer a delivery to drivers in the area until someone accepts the offer. We'll take a look at all that. While cross street information is helpful if you know your market, sometimes the information isn't as good as it could be. Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers, this article from 2015 in Business Insider. I do just UE (no pax for me). That's when I developed the reverse cherry pick idea. The map was not available so I didn't know how far I was going. Your choices are to either lower your price or to open things up to other food delivery services. In this article, we'll examine: Your acceptance rate is the percentage of delivery offers you accept on the Uber app compared to the number of pings or delivery offers you receive. In fact, they muddy the waters here by having two different terms for the same thing. Yes. Because things have changed, the information probably isn't very helpful today, but it may be an interesting read if you're interested in how things used to be. If so, it's calculated as Accepted deliveries divided by order requests sent to you. It's impossible for there to be an eight dollar tip on that offer. That's the whole point of being a driver in the first place, isn't it? Do you need to maintain a high acceptance rate when delivering for Uber Eats? Uber Eats makes it too easy for this to happen, and bike deliveries are the biggest culprit for me. How do we know acceptance rate doesn't matter? However, you can choose the ones that are profitable for you. This makes it easy to accidentally hit the accept when you are picking up your phone. I can't say for sure whether they do or do not punish you. Personally, overall I prefer Uber Eats over Doordash. Learn why it was the perfect career move, and how it all led to the Entrecourier website. Required fields are marked *. Others feel like UE will put you in the "penalty box" from time to time. There may be issues with a particular delivery, such as excessive wait time, where you may decide it makes sense to cancel out on a delivery. Double the offer amount. In general, the estimate isn't far off, though in my experience the actual time to complete is often a few minutes longer than the estimate. The clear answer is just no. Here's the short answer. If you were doing eats would you take these in order to keep diamond or any level for that matter. So you shoot for an average that is acceptable. A strategy for maintaining and increasing profits when Delivery apps are slow, Delivering Catering Orders on DeliverThat with CEO Aaron Hoffman, He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. According to Uber Eats, the acceptance rate is no longer displayed in the app because it does not affect a driver's ability to earn promotions. In fact, your acceptance rate doesnt impact how many order requests you receive. There is no negative consequence to declining a delivery request. Most of the benefits that the companies offer you can find on your own anyway, or with the added income, the discount doesnt balance out anyway. You can read more in the linked article. So, I don't think your Uber Eats acceptance rate matters. Ultimately, our agreement with Uber Eats is a delivery by delivery agreement. This was a huge improvement. Guess who they think took the food? Read more here. Acceptance Rate Uber Driver - EducationScientists However, Uber could take a page from how that food delivery service does things. Heres what Uber Eats says about its cancellation rate policy: Each city has its own cancellation policy. In my experience, Uber Eats rarely overestimates the delivery time. What happens if you decline too many delivery offers on the Ubereats driver app? Posted on Published: July 6, 2022- Last updated: December 7, 2022. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. I'd rather they go after the high dollar orders because, for the most part, doing so will leave the better offers for me. The fact that you offered it doesn't mean the painter has to accept it. They don't even publish your acceptance rate. I do not believe in just quitting Uber Eats and moving to another platform. Here's something I'm thinking of: Start making my own estimate based on these three things. I've had several times where the cross streets listed were in paralell to each other. It used to be between $15 and $18 an hour, and now I make between $18 and $25 an hour. Accepting and Rejecting Uber Eats Offers (How it Works, What to Accept), How the delivery offer process works with Uber Eats, Ways to determine whether or not to accept an offer, Accepting and rejecting offers when offers were different on Uber Eats, being an Uber Eats independent contractor, Uber Eats does hide any part of the tip that is over $8.00, Doordash is probably better known for hiding tips, At the end of this article you can read more about what that was like, Uber was doing a trial where they'd not display as much information, Uber had tested a feature where some of the up front delivery information would be hidden, best times and places to deliver for Uber Eats, Uber Eats rolled out a new pay model late in 2019, long waits at drive throughs when the lobbies are closed during the quarantine, This is a lot like the loss leader concept that stores use, The most important measurement when it comes to evaluating if a delivery was a good one or not is profit per hour. If so, it's calculated as Accepted deliveries divided by order requests sent to you. When everything is managed by computers and overseas call center employees, Uber won't always have the right picture. Does acceptance rate matter? Others suspect that order frequency slows way down once someone's rejected orders. There is no way to know for sure if the tip is hidden or what the additional amount will be. For example, if you accept eight out of 10 delivery trip requests, your acceptance rate is 80%. Will it take a long time for what it pays? Looking for more resources to make extra money? Please include attribution to EntreCourier.com. Despite this being a common misconception, understanding why ratios don't matter can save time and money for drivers seeking optimal efficiency! You are free to choose whatever route makes sense, so if you take a different route, you may find actual miles are shorter or longer. Understand that your contract with Uber Eats is on a delivery by delivery basis. I'm less inclined to believe that they do because I just don't feel them pressuring drivers at all when it comes to acceptance rate. However, for most markets and in general, there isn't a minimum rate to maintain. You can almost guarantee that $3.91 is all you would get. They obviously have some leeway. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. That's due to the always on top feature. Okay, so which one is it? You'd still have to manually count every new order you accept and divide it by every new trip request you receive. Rather you want to call it the Uber Eats acceptance rate or the Uber Eats confirmation rate either way we are stick with it as gig workers in this gig economy if you are a Uber. I use a 50 cent rule I have to think that a delivery will pay 50 cents a minute or more. To accomplish that goal, the acceptance rate is not what matters. I never know how much that stuff about penalties is reality and how much of it is stuff they want you to believe. The bottom line is, I'm trying to get an estimate of the time a delivery will take. However, usually the combination of the map icons, the mileage amount and the cross street information will give you a pretty good idea of where the customer is. A great way to avoid cancellations is to pay attention to different reasons you might cancel, and try to avoid those situations. In my contract, it states you acknowledge that your repeated failure to accept User requests for Delivery Services while you are logged in to the Provider App creates a negative user experience for Users of Uber's technology platform. Which is why it's best for you to exercise caution when it comes to cancelling a delivery order you already accepted. You select your issue and the app will ask if you want to cancel. The IRS says that things like dictating the work a contractor does or even an evaluation system that evaluates anything other than completed work is a sign of an employee relationship. Uber Acceptance Rate - EducationScientists The reason it's an issue is the always on top setting that Uber requires you to allow in permissions. There are two ways to reject. It's really breaking down to an average of a $1 per hour difference for every minute that a delivery takes, no matter the offer value or anything else. If you know your averages, you have an idea what to expect. I didn't know the restaurant, the distance to the customer or how much I was going to get. He only signed up as an ubereats driver. I sorted those 100 deliveries differently, this time on total miles.