Cunard are virtually impossible to communicate with, hang onto the funds that they owe you and are very very disingenuous about the covid restrictions that you will find aboard when you travel with them. For a company thats supposed to be the top cruise line, Im extremely disappointed that when you try to call Cunard to ask questions, you have to wait on hold and they dont have the option of we will call you back.Another red flag is that they never seem to leave a reply on this website to apologize or offer answers to customers complaints. Most populous nation: Should India rejoice or panic? Yes, I have found that when faced with these pass-the-parcel choices, rather than choose the correct one, it is best to choose the option which sou The luxurious ship completes at least one crossing a month between April and November, taking about seven days. CMS. Cunard shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales: Period before departure within which written notice of cancellation is received by Cunard. On 11/5/2021 at 5:31 AM, Windsurfboy said: 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. FCCs issued as a result of any further cancellations by Cunard will be applied to guest accounts in the weeks following the announcement. The sales rep told her the same payment that took a second to make would take 120 days to refund. Find out how we combat fake reviews. 140. People complain strongly on-board. The IRS issues more than 9 out of 10 refunds in less than 21 days. You just need to provide proof of shares at the time you submit it. The ocean liner, flagship of the Cunard line, was due to depart Southampton for New York on Sunday. Appalling situation that has constantly increased stress levels, many hours waiting on line, letters to customer service in Southamptonand still they rob us. Whats Going On With Covid Right Now? - The New York Times Probably not. Impossible to contact Cunard. For cruises 6 days or under, you'll get $50 in OBC for North American and Australian brands, 40 for European brands, and 30 for UK brands. You can redeem your FCC at any time beforeJanuary 1, 2027 against any new Cunard booking. The sales rep told her the same payment that took a For more info, please read myDisclosure Policy. 15. We are currently booked for September, have not received our full refund from a cancelled Nov cruise and boy do I wish that we hadn't bothered. No. booked to go on queen ann inaugural trip 2024. pricey, but once in a lifetime event. If your Cunard booking was cancelled by us, theres no need to contact us; your FCC will automatically be applied to each individual named on the booking in the coming weeks. Please see our helpful guidefor how to use your FCC. The Canada Revenue Agency's goal is to send your refund within: These timelines areonly for returns that the CRA receives on or before their due date. refunds taking Voyage Length 31+ days (including World Voyages, Liners & Full World) Last Modified: 03/31/2022 Policy Exceptions: For certain promotional fares, the deposit is non-refundable. Anyone can write a Trustpilot review. Of course, each stateroom key card is assigned to a specific passenger and also acts as ID and your way of making purchases on board. His main motivation is wanting to avoid long Covid. I have called messaged and emailed. Celebrate the Coronation of King Charles III in style by booking your next Cruise online with EXCLUSIVE Discounts! Also, when self-preparing a tax return and filing electronically, taxpayers must sign and validate the electronic tax return by entering their prior-year Adjusted Gross Income (AGI) or prior-year Self-Select PIN (SSP). shares of Carnival Corporation stock, youre probably wondering if you can get more free onboard credit for each block of 100 shares you own. Per the State of California Franchise Tax Board, you can expect your 2022 California refund as follows: Within three weeks for personal returns filed electronically Within three months for mailed personal returns Within five months for electronically filed business returns Within six months for mailed business returns Make Your Money Work As long as you own enough shares and can show proof before each sailing, youll get free money to make every cruise even more fun. Depends on the country I think. I found that no automated message was ever forthcoming, and I certainly have experience in this!Take a screen shoot of the form you have completed, then perhaps after a few weeks you will have this tosend as an attachment,to Cunard if you have not been reimbursed. no discount, no reallocation, just the spend to use onboard against product for one of their inflated priced products. Cunard Did this woman die because her genitals were cut? Whilst in USA , Bigmike911's experience shows where they are used to having refundable fares, systems in place, it works quickly. You will also have to select arrangements which correspond with the terms and limitations of any vouchers or free amendment options provided by the suppliers in relation to your original booking. I found that no automated message was ever forthcoming, and I certainly have experience in this!Take a screen shoot of the form you have complete I think in UK anyway, cruise lines are more like budget airlines than full serviceairlines, in that their tickets are non refundable. Many different factors can affect the timing of a refund after the IRS receives a return. However, its possible your tax return may require additional review and take longer. Can you get more than one free OBC benefit if you hold more than 100 shares of Carnival Corporation stock? Visit Validating Your Electronically Filed Tax Return for more details. macsford, November 1, 2021 in Cunard Line. I accept that it may take some time to receive the refund but am anxious to know that it is being dealt with. The IRS will contact taxpayers by mail when more information is needed to process a return. Please find below answers to key questions relating to any voyages that have been cancelled by Cunard. Final payment was made Feb 22. You will have received an ATOL certificate with the cruise lines ATOL number (so not 2987) with your confirmation documents and your holiday reference ID number will be a six digit number eg 123456. toggle button. Facebook users can now claim settlement money. Here's how. If you cannot find your question on Future Cruise Credit (FCC) below, try the FAQs on our helpful FCC guide. Carnivals free onboard credit program for shareholders only allows one shareholder per stateroom to use the benefit. Just to add to all the other one star reviews. Be sure to double check your entry to avoid errors. Companies can ask for reviews via automatic invitations. Usually, processing a passport application or renewal takes only a few weeks. For more information about our refund policies and how long it will take for you to receive your refund, go Appalling situation that has constantly increased stress levels, many hours waiting on line, letters to customer service in Southamptonand still they You will be issued a Refund Credit Note, your money is protected as your credit note benefits from the same ATOL protection as your holiday. Refund Taxpayers who exceed the limit will receive an IRS notice and a paper refund. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. To amend an existing booking - for example, to add an additional stateroom or to upgrade - please contact either your Travel Advisor or our Customer Service Department, if you booked directly with us. Have to wait till it settles? No more than three electronic refunds can be deposited into a single financial account or pre-paid debit card. Maybe the best solution is avoiding a refund request in the first place, says Thomas, the travel advisor. Mrs jameson. I booked a cruise on QM2 in good faith.Now as I approach embarkation - its a litany of : You need to do a covid test; You have to print your boarding pass ; you have to print your own address labels; iron your clothes ? Your replies are all helpful so that I don't assume that everything is working ok which is probably never a good policy ! Unfortunately it looks li 14. My thanks to all who replied and encouraged persistence. Thanks so much. Queen Mary 2 voyage cancelled due to technical issue - BBC News I have paid a great deal for this cruise and I am concerned about the poor quality of Cunard's offering. Even after the cruise shutdown lifted and the company desperately tried to save money, they just limited the types of fares that passengers could use for the OBC - they didn't do away with it altogether. From the date of booking until 91 days before departure. With tax return deadline just days away, expert offers last-minute tips 04:00. "All guests will receive a full refund and a future cruise credit of 20% of monies paid," the statement said. I'm in the U.S. but that Refund "form". my experience was not favourable. I filled it out for our cancelled November QM2 cruise from. Found it o What to Expect for Refunds This Year | Internal Revenue We were booked for a cruise in the Baltic for June, 2022. Usually, processing a passport application or renewal takes only a few weeks. Take out Cunard Customer Services, currently an oxymoron. Send a missive, explaining the ongoing problems, concerns, your asks, and requesting thei Hung on for an hour today before finally giving up. Items For all sailings on or after 1 May 2022, the cancellation policy in our Booking Conditionsapplies. She just dealt with a client who was looking for a $4,800 refund for a deposit on a luxury cruise. Their "Cunard Care" ionsurance also turned me down. Future Cruise Credits cannot be used for existing bookings. 16. If you redeem a Future Cruise Credit which formed the cruise portion of your Refund Credit Note it will automatically be deducted from your Refund Credit Note based on the original cost of the cruise element of your booking. 12. You can also call our contact centre or your travel agent. I would suggest you submit the form every hour, on the hour, until it finally generates an acknowledgement, as lissie clearly indicates it should d Can anyone in UK share their experience? refund Please contact your Travel Insurance provider in the first instance. If you do not use all or part of your Refund Credit Note before the Expiry Date, you may request a cash refund of the balance. There has not been anything. We booked directly with Cunard. My husband has spent the best part of the day going around in circles and as yet has found now department willing to assist or help with this matter. Testing Positive for COVID-19 Before Cruise | FAQ | Disney Can you save your Carnival shareholder onboard credit for another cruise? We cancelled, and Cunard still charged me a 12.5 % cancellation fee. Where the cost of the new holiday is more than the FCC value, guests simply pay the difference. Cunard refund scandal Cruise in May cancelled Feb 2022, paid 1598.00. WASHINGTON Even though the Internal Revenue Service issues most refunds in less than 21 days for taxpayers who filed electronically and chose direct deposit, some refunds may take longer. However, if you are unsuccessful, please send details of your claim with appropriate receipts and confirmation from your insurance provider that they have denied your claim to Guest Relations for their consideration. Announcing Our 2023 Cruisers' Choice Award Winners! 13. Find out what their policy is and expect it on the last day. For a holiday provided by one of our cruise partners we are acting as a travel agent and you enter into a contract with the supplier(s) of the package holiday or travel service(s) you have booked through us. Each parent owns at least 100 shares of Carnival stock, but youd like to actually sleep in the same room as your spouse or partner. Any remaining unused credits can be used to treat yourself with a category upgrade or book an additional voyage. She just dealt with a client who was looking for a $4,800 refund for a deposit on a luxury cruise. We will not be giving loyalty points for the canceled voyages, but you will get the loyalty points for the new voyage you book and sail on. taking His main motivation is wanting to avoid long Covid. We very much hope that you will accept the FCC and enjoy a holiday on board with us. Mail: Attention Cunard Line Guest Relations, 24305 Town Center Drive, Santa Clarita, CA 91355. If you accept the credit note but have not rebooked your holiday by 31st January 2022 you will be entitled to a full refund at that point, otherwise you can request a refund which we will endeavour to processed within 14 days of receiving the refund request.