However, because of the limited number of parking spaces available at the terminals themselves, we annually issue permits that allow parking at each terminal to customers with physical disabilities (we rely on whether a customer has been issued a handicap license plate to determine whether that person should be issued an on-site terminal parking permit based upon his or her disability). Generally, motorcycles, bicycles and mopeds do not require reservations, and tickets for their transportation can be purchased on the day of sailing at any ferry terminal. How do I sign up to receive the SSA's eNews? Yes. You may change or cancel your reservation in person or by telephone during normal operating hours (or at any time on our website). Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). You can take a car to and from Martha's Vineyard from Woods Hole. Massachusetts law also prohibits passengers from consuming alcoholic beverages aboard any Steamship Authority vessel other than those sold by our licensed concessionaire. Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. STEAMSHIP AUTHORITY - 91 Photos & 70 Reviews - Yelp Print. PDF Change, Cancel and Refund Policies for Vehicles - Steamship Authority Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. Steamship Authority hit by ransomware attack | WWLP For more information about our standby procedures, please click here. %PDF-1.5 % We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. The Steamship Authority is not responsible in any way for the operation of the customer's motor vehicle. 2018 Winter and Spring Schedules Appendices D - I, 2a. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. A customer who provides us with certain identifying information will be issued a Profile Account number. How many people will be traveling? Are the Steamship Authority's ferries accessible for passengers with disabilities? Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. Fees may apply. What happens if I lose my parking ticket? Click Here. 2018 Summer Operating Schedules Report Appendices D - G, 3. Reservations: 508-477-8600. Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. Mar 12 . This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. Individuals with disabilities who receive a Steamship Authority Transportation Access Pass are eligible for discounted passenger fares. Reservations cancelled at least two hours before the scheduled departure will be fully refunded. Can I receive a lower vehicle fare if I buy a book of multiple tickets? If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. A permit is good for one vehicle only. The Steamship Authority Reservations & Information (508 . Yes. What do I do? Once you arrive at the departure terminal, our employees can verify that you are the person for whom the reservation has been made. No. When service resumes, we will board vehicles in the order described in the Customer Handbook. Massachusetts Steamship Authority closely watching Henri - WCVB Among other business Tuesday, the SSA board approved a staff request to delay the 8:30 p.m. departure from Oak Bluffs by up to 15 minutes on August 26, 27 and 28, in order to accommodate passengers leaving the Beach Road Weekend festival in Vineyard Haven, which ends at 8 p.m. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. 2018 Winter and Spring Operating Schedules Report, 1b. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? "The Authority. Does the Authority have a wait list for reservations? Driving Directions: Please note: in some cases, the address provided in the directions may be different from our actual location. Does the Steamship Authority have any security procedures? 1 Cowdry Rd, Woods Hole, MA 02543. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Individuals traveling as a group for student-related travel in connection with an event authorized by a school or a recognized youth group are charged the student group fare under certain conditions. Crocker Inn Rates and Policies | Martha's Vineyard Dont wait. Will I pay more if I am towing a trailer? Ransomware Attack Cripples SSA IT Systems - Vineyard Gazette Yes. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. We also ask that customers practice social distancing when waiting to board or exit our ferries. It was a fantastic ship and I'll miss it. The fare does not include transportation for the vehicle's driver or any other passengers. At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. You may either call or go in person to the terminal to place your name on the list. endstream endobj startxref 2022 Summer and Fall Operating Schedule Report, 6. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. Similarly, if youre making your reservation online, you can check a box during the check-out process indicating that you will require assistance boarding a vessel and/or to access to the vessel's elevator. Yes. Does the Steamship Authority also carry motorcycles and other items? 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. If your last name has changed, you can make the change to your profile. 1 reply 1 retweet 0 likes. From here you can change your personalized password. A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. Blind passengers are also eligible to travel for free with proper identification from either the Massachusetts Commission for the Blind or a similar agency from another State. Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. and correct. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. How does standby work on the Nantucket route? Full Hot Breakfast. Should you need to park there for a medical emergency, you should contact the Vineyard Haven Terminal Manager or the Terminal Agent on duty. You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. Gratuities are left to each guest discretion. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U 02543, (508) 548-3788 Your pets are carried free of charge, but they must be accompanied by the passenger who is responsible for their care and conduct during the passage. Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices (upon presentation of proper identification). Passenger vehicles originating from Marthas Vineyard or Nantucket on a round-trip basis and returning within 1-31 days are eligible for excursion fares which include up to two (2) adults and two (2) children. Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. . The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. The tickets in these books are valid for transportation for one year from the date the ticket book is sold. SteamshipAuthority1 - YouTube The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. Who is eligible for the Steamship Authority's Headstart Reservation Program? In an emergency, the Terminal Agent will first ask for volunteers, informing them when they will be transported if they agree to be bumped from that particular trip. Travel by Ferry | Nantucket, MA - Official Website Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. For more information about our standby procedures, please click here. 1 Cowdry Road If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. Here you will find applications and program information available for viewing or downloading. This will result in the forfeiture of your reservation. Is every automobile charged the same regular fare? We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. Or simply click this link: https://www.steamshipauthority.com/about/news. Confirmation of appointment can be any of the following: Closed on: Thanksgiving, Christmas, New Years Day, Email: supervisors@steamshipauthority.com. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. Once you are logged in, you can edit your preferences by scrolling down to the section Text Alerts Via Text Message. Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. Owners are required to clean up after their pets. 0. There will be no one-year limitation on that ticket's validity. Automobiles under 17 feet in length are charged the regular fare. How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? We do not offer a Student / Teacher permit during the summer months. Steamship Authority Grapples with Deck Officer Shortage Customers making reservations online may print copies of their confirmations on their own printers. (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. In that case, other vehicles with reservations may be bumped from their reserved trips in order to accommodate the ambulance or customer needing to travel on an emergency basis. We sell multi-ride cards for passenger travel on our traditional ferries to Nantucket and Martha's Vineyard which significantly lower the fare on a per-ticket basis. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. If you wish to change a reservation to another date on which a different fare applies, you will generally have to pay the difference between the new fare and the previous fare. Generally, each ticket is valid for passage only if used within one year from the date the ticket is sold. We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. What if I can't get a reservation for the particular trip I want? For more info, check out the Accessibility page. Does the Steamship Authority have any policies to assist individuals with disabilities? Can children travel on the ferries unaccompanied? However, vehicles over 6 feet, 6 inches in height may be restricted to particular vessels, trips or spaces in vessels. Retweet. Current Status - Steamship Authority One propane tank, acetylene tank or oxygen tank may also be transported by a customer in a vehicle only in compliance with Part L of the Customer Handbook. While luggage carts are provided at no additional charge, the Steamship Authority assumes no responsibility for any baggage placed on any luggage carts. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. Steamship Authority: Purchase Tickets This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. Retweeted. Does the Steamship Authority have any special group fares for student and youth groups? When do Headstart reservations become available? Do you offer lower excursion fares for Island Residents? The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. We have a house on island and take the Steamship fast boat to get to Nantucket. From there, follow the instructions in this guide:eNews and Travel Alerts. Don't miss the boat: Steamship Authority releases summer 2023 - Yahoo I have purchased individual passenger tickets at the regular fare. Massachusetts Steamship Authority Target of Cyber Attack - Newsweek Woods Hole, MA It is too soon to know how Dorian will impact the boats this weekend. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. Once boarded, passengers are not permitted to disembark without the Captains permission until the vessel has reached its destination. As a result of the high wind watch, the Steamship Authority has issued a warning to travelers that there could be service disruptions on both the Martha's Vineyard and Nantucket routes on Friday . We charge an additional fare for any trailer towed by an automobile. I am traveling in a camper. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. 02543, (508) 548-3788 The rate is based on the number of calendar days-or portion thereof-that your vehicle is parked or stored there. Student commuter book application for students attending college or technical school off-island, Public Service Announcement regarding cycle safety on Martha's Vineyard, Tips for getting assistance booking trips for off-island medical appointments, Helpful travel tips for Martha's Vineyard residents, Helpful travel tips for Nantucket residents. Do I need a reservation for my motorcycle or bicycle? Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. If you are planning to take the high-speed passenger ferry to Nantucket, reservations are recommended especially during peak travel times including holiday weekends and the summer months of July and August. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. Steamship Authority Close. Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. The Steamship Authority said IT workers are looking into the impact of the attack. What is included in the regular automobile fare? One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. When should I arrive at the terminal? @NWSBoston is predicting high winds as part of Tuesday's storm that will result in cancelations on both the Vineyard and Nantucket routes. Are there any restrictions on the use of Preferred Spaces? Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. High winds cancel morning ferries - The Martha's Vineyard Times Traffic and noise is a problem across the Cape and Islands, he said, "but . Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. SSA Still Hobbled After Ransomware Attack - Vineyard Gazette No Ransom Paid In MV's Steamship Authority Cyberattack Existing vehicle reservations will be honored at Authority terminals, and rescheduling and . Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. 48 hour notice required on all cancellations or rescheduling. 508-477-8600. How soon should I arrive at the terminal traveling without a car? Ferry Policies, Forms & Information | The Steamship Authority Click Here to view the Parking Permits page. For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. Steamship Authority cancels ferry service through evening due to Henri Ransomware Attack on Steamship Authority of Massachusetts Causing Both run high-speed passenger catamarans with a travel time of approximately one hour. My car won't start and I need to transport it off-island for repairs. The SSA is anticipating an impact to its schedule due to a shortage of deck officers. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. Please consult the Customer Handbook for eligibility requirements. A proposed bill would give mainland ports more say in Steamship Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Can I change or cancel my high-speed passenger-only reservation? SSA Explains Storm Cancellation Policy - Vineyard Gazette Can I obtain a parking permit instead of paying the daily parking rates? Yes. In certain circumstances, an ambulance or a private vehicle may be boarded on a preferential basis, in accordance with the provisions of the Steamship Authority's Emergency Transportation Policy. If you require this type of assistance, please contact us so we can discuss your particular situation and review what accommodations we can provide. Dont forget to hit the Save Changes button before leaving this page. 888-44-FERRY info@88844ferry.com. Do any passengers have priority in boarding the ferry? Starting at 7:30 AM on . The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. Show . Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. From there, navigate to the My Profile section. you are agreeing to the Twitter Developer Agreement and Developer Policy. Preview. 02568, 1 Seaview Ave High winds cancel morning ferries. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. 228 Palmer Avenue Falmouth, MA . 2018 Summer Operating Schedule Report Appendix C, 2c. However, your change must be made at least 14 days in advance of the scheduled departure (up to 24 hours in advance of the scheduled departure for commercial vehicle reservations) for the revised reservation to be eligible for a refund if subsequently cancelled. Nantucket & Vineyard Ferry Frequently Asked Questions - Steamship Authority Traveling with your vehicle without a reservation is called traveling on a standby basis. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. Nantucket Ferry Cancellation Risk - Nantucket Forum - Tripadvisor Available Preferred Space may be reserved as follows: Travel between Nantucket and Hyannis: At the Nantucket Terminal, reservations can be booked in person only beginning at6:45 am on the day prior to the island departure date; or online or by calling our Mashpee Reservation Office beginning at 7:30 am on the day prior to the scheduled sailing. You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours.