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\n<\/p><\/div>"}. Turns out Verizon's trade in process has issues. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. * You can also use your credit toward a. Extend your session by clicking OK below. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. These. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Follow the steps below to get an estimated value for your device. They basically said the store personnel and I were wrong, but they understood and were very sorry. Here are some answers to the most common questions about the device trade-in process. Use your submission ID or email address to order a new kit or print another label. I called and they said not to worry, the $33 per month will start being applied next bill. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Stores your username on this computer. 2 Be prepared. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Mobile device deals and promos FAQs | Verizon I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. We're here for you and we want to help! How long does it take to see trade-in credit? : r/verizon - Reddit wikiHow is where trusted research and expert knowledge come together. Refer to Trade in your mobile device FAQs and video for more trade-in information. Verizon is always here to help! Excludes Verizon Prepaid plans. Use your own shipping materials and print a label. Here is what happened to me: I am a new customer and traded-in four Iphones. or Android devices. Nothing moves as fast as technology: Todays high tech is old news tomorrow. If you use your own shipping materials, you must securely pack and label each device in its own package. Can you please elaborate on your questions/concern? Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. Our goal is to provide you with the best experience. Take advantage of Verizons trade-in program to get a new phone at a discounted price. Told them I didn't want their apologies or understanding - I wanted them to make it right. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. To apply for this kind of trade-in you must be logged in to My Verizon. Step 2: Send us your old phone After you receive your new phone, turn in your old device. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. All tip submissions are carefully reviewed before being published. Depends on the situation. It is terrible to read about your experience trading in your phone, jennk1. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. or put that toward a. device. Trade-In kits not recieved FOUR times - finally I - Page 3 your phone, and receive cash. Excludes Verizon Prepaid plans. Here's where to find the UPS QR code: The code displays during your trade-in request. Personal Business. Excludes Verizon Prepaid plans. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Get up to $500 when you. You can use the envelope icon at the bottom of the page using the link below. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. This article has been viewed 483,948 times. Then press zero for an agent. Trade In Status | Verizon Wireless If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. We would be more than happy to assist you. Remember my username. NOTE: I am turning off AutoPay until this is resolved. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. vzw_customer_support. Hi! 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. "Warning: Don't Use Trade-In Program" VZW up to no good Final payout can vary depending on what shape the phone is in. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. How to Win a Complaint Dispute With Verizon Wireless. *Store drop-off and UPS options aren't available in all situations. Device trade-in value: How much is my phone worth? Correct answers are available for this post. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. See How Do I Trade In My Device FAQs. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. I think I'll take under advisement contacting the BBB and FCC. Please, send us a DM, so we can address all your concerns. Visit our Trade-In Tracker. So I wanna know if anyone else actually got their credit? Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. I've never owned a S5 and definitely sent a S9. Today, they credited my account with $142. This is not an isolated problem based on the number of people saying they had the same thing happen. Trade in your old phone - United States - Google Store Help While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. Finally, they instructed me a way to request a mailing label that I needed to print myself. Get up to $500 when you. You may want to make these calls when you can sit, take notes and wait on hold. You'll also get an email with instructions after you submit your trade-in. * New comments cannot be posted and votes cannot be cast. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. Trade-In kits not recieved FOUR times - finally I - Verizon Community Overall, the entire process generally takes 4 to 6 weeks. Thank you for reaching out to us! If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. Im not holding my breath. Verizon trade in problem. Need help. : r/verizon - Reddit If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. Plus, a new line is required. And that's only the people that could log-in to even like/reply. Verizon trade in for iPhone 13 | MacRumors Forums Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label.