Ask for a standard contract to review while they are doodling. I am afraid this might be a big scam of my hard earned $7,750 us $ by this prominent and large grand luxxe residence club. Trying to make the best of it we remembered the Vida sales rep making a big deal on how easy it is to rent out the weeks through brokers that their members use. We have now gone onto Ebay and other resale websites and see that the prices that have been quoted to us and given to us on a print out are not true. Also, the free week at another Vidanta resort actually costs $700. On our first visit, we were again made to sit through a sales presentation that was pitched to us as an "update on your properties" for hours and hours. This comment was posted by a verified customer. A link has directed you to this review. The Mayan enabled their sales teams to pitch us rental income all the while knowing it would never work. The second time I called and asked about being told and given a document showing lowest price and the person responded that, yes, they could sell it for the lowest price. Thanks for your response. Don't give up on communicating to others what this people is really doing, we cannot let them to keep robbing people. Welcome to personalized travel perfected. He stated sales team does not make that decision. I started contacted Ms Rangel to activate my The free breakfast buffet and one-hour sales presentation turned into far more than that. The plaintiffs in the class action lawsuit filed against Vida entities and Vida's then-CEO further allege that Vida Longevity Fund offered and sold securities to investors through the use of . We must do whatever it's in our hands to put finish to those thieves! After much consideration we are asking for a nullification of contract and if this does not occur we will go into default before we make the first payment. The sales people at Vida Vacations have a masters degree in lying and will stop at nothing to get your money. We bought it to use there! If you were SCAMMED at VIDANTA Resorts, this is the PAGE for you. We don't dispute that your contract covers what you state. . Although the contract says its not to be purchased for investment, the sales team made repeated assurances that rental income and the resale of the Shell property was not going to be a problem. In short, our first 36 hours or so was a nightmare and very much in line with an article we read later describing how people are "taken hostage" who visit these places. I implore anyone thinking about visiting this resort to stay away! We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. My wife and I traded our Club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. So think about it. We have now found out that this is NOT TRUE. We told the seller that we are not beach people and that our visits to Mexico was mainly to see family. Emails found on company website customerservice@grupovidanta.com 100% Support 0 0 Emails found on 3rd party websites customerservice@vidavacations.com 99% support 0 0 vidacareer@vidavacations.com 98% hr 0 0 We arrived at Vidanta on Nov. 26th @ 9:30am and met Randy. Vidanta is a Mexican corporation that owns hotels, resorts, cruises, a private international airport, and other vacation experiences for upscale travelers. And you also won't get your money back. We have made every effort to resolve this dispute offline but they prefer to support their duplicitous sales team, so we are exercising our right to freedom of speech. It's legal name is Comercializadora y Servicio de Turismo S.A. de C.C. Platinum for a week is $699 to $899 and I am currently $850 - $1900 for a week in the basic plan. Who knows if that is true either? After a short period of time trying to dissuade us. The whole process, from the 20-30 minute cab ride, twice, to the 3 hours of lunch and sales, put us at about 4 hours. We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. The free stays theyll pressure you to upgrade and spend an arm and a leg to do it. Grupo Vidanta: Reviews, Complaints, Customer Claims | ComplaintsBoard We have also done research on the 299 dollars weeks and they cannot be used for hotels that dont offer timeshare and the W Hotel does not offer timeshare. Mine as well have put in down the garbage disposal. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. In an attempt to get out of there we agreed to $3250.00 down with many other "free" perks. I could not have worse things to say. The value-added packs included a 750ml bottle of Del Maguey Vida de Muertos mezcal and four copitas. Fraud requires an outright lie, or substantial failure to state a material fact about an important part of the contract. Things at one pointed nonetheless sounded good; and I actually initially put a deposit down on one deal. BBB Business Profiles may not be reproduced for sales or promotional purposes. @vidavacations.com, @vidanta.com, @grupovidanta.com, @vidantacruises.com, @vidantagolf.com and @vidapayments.com If you require further information, please contact us on any of the toll-free numbers listed below. Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. Vida Vacations - Complaints Board In fact the manager said that he recently stayed at the W Hotel for 299 dollars for the week. The must continue to honor these contracts even if they do not offer them anymore. We have emailed a demand to refund directly to VidaVacation as internet instructs. mayan palace continues to refuse full refund! They said they would do an equity research of our t.s. That's a rip-off for a week!!!! This was no update, it was another sales pitch. The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times. We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. Our members love all the amazing experiences and exclusive benefits that they enjoy through Vida Vacations. Vida Vacations Careers and Employment | Indeed.com The NORMA OFICIAL MEXICANA also states that contracts must be in spanish. Deb & Sara, Here's an update with the Mayan Empire: They are now telling us with whom we may associate with. After being badgered for hours, we purchased. I am lodging my complaint here to raise awareness about whats going on at vida vacations. So for clarity, I asked the sales person, Darryl **, what locations were available at that price. As you can see there are four on the list, so I wanted to see who was the best. For over 45 years, Vidanta has been involved in designing, constructing, financing, and operating hotels, resorts, cruises, and more. During the signing we found out that the Grand Mayan company did not sell our Club intrawest t.s. The only way to assure that we do that is by contacting us at grupomayanblog@grupovidanta.com or by telephone at [protected]. then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. We paid My Vacation Broker $299 in advance and in all these years we never got a rental. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Everything sounded great but their prices were very high so we said, no gracias. We are committed to exposing them and bringing them. We told them no several times over a 2 hour period. I was pressured to sign a contract, and i was also scammed, they never did what they promised. Who would think that the owners of one of the magnificent places on the planet would allow such a thing. Vida Vacations members have access to the Vidanta destinations, a series of extraordinary beach resorts curated to offer you the best in dining, entertainment, natural beauty, and relaxation. In the end, Vidanta's Founder Daniel Chavez has a mid-size Cadillac equivalent of a vacation experience to sell. I have owned for 15 years and met many owners. They cannot get away with this. Unbelievable! We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. Please assist me in this matter. That's a head scratcher. Travelers who choose Vida Vacations Resorts have access to a huge range of resort amenities when they travel, including restaurants, bars, activities, entertainment and more. I don't weant to spend too much of my time after going through an 8 hour (supposed to be 60 minute) tour. Vida Vacations Accounting is standing by to help you with all billing inquiries. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. They were relentless, kept going on and on about a guaranteed rental program. Ill say it loud and clear: The Mayan Palace/Vida Vacations is a giant FRAUD I just want to add something here, after buying a timeshare they also offered us a Club Freedom that would give me the right to reserve tickets to concerts, circus solei and the recreation park in construction. If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. Customer Support Representative. I also had a horrible experience with them. Vida vacations Vidanta I was unfortunately lured into buying a $10,000 timeshare from the Vida vacations, a Grupo Mayan Riviera Maya company, with the promise that they will unload my Sheraton timeshare. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Enjoy reading our tips and recommendations. Again, needless to say we continue to be ignored. We truly appreciate your preference and welcome you to our family! Welcome to personalized travel perfected. We have no further complaints whatsoever. The sellers also told us that cirq do soleil will be giving entertainment on the property next year. The finance manager gave me all guarantee that they are ligitimate and that is how vidante vacations do their business. Not only is this included twice within the body of the contract, but it is also included in the summary outline which you initialed more than once. To allow an example, I asked him to show me Lucerne Switzerland for August 2023. Article 85 of Adhesion Contracts of CONSUMER PROTECTION LAWS clearly states that ALL contracts must be in Spanish. All Rights Reserved. That is when the presentation began to focus on our Club intrawest timeshare. You seewhen you visit their resorts, you have "classes of customers". Our content is intended to be used for general information purposes only. Vida Vacations Destinos unlimited United States Phone: Web: Category: Vacation packages Vida Vacations Destinos unlimited International Cruise & Excursion Gallary Our Vacation Scammed and feared my safety *Author of original report: Additional information + Leaflet | OpenStreetMap contributors | Open In Google Maps Print this Report So we went back 2 days later and informed them we wanted the contract scheduled. You then meet the manager, taken outside to meet the unscrupulous used car salesman, then taken to a basement to meet the closer who actually is a used car salesman. After we finished paying our downpayment I called to make a reservation that's when I was told I would have to use breakaway weeks to get a 2 bedroom, but I could not use breakaways at any Grand Mayan we would have to exchange to another resort. You are welcome to leave any printed materials at the check-in desk at the location, during my state. Accounting@VidaVacations.com Vida Vacations feels it would be most prudent for Ms. ****** to contact the Member Services Representative she has been in a lengthy resolution process with and set up an appointment while she is at the resort in person. When i was looking at vida, i told them we rarely used our 2 weeks per year that we already had with shell vacations. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. You have to stay away from them and their timeshare presentations, don't make the mistake to go just waiting for free stuff!