Depop deducts a 10% charge automatically for all the sales you make. Since there's no way you can avoid Depop fees, your best bet is to appeal for the fee waiver. To have appealing photos, ensure that you only use clear and high-quality ones to stand out from other competitors. Step 5: Enter your First name, last name, billing address, and tap on Next. Be on top of this by keeping an eye on your email for any letter coming from PayPal. Keep in mind that you only have to refund the buyer in two situations. Whether youre looking to clean out your closet or sell handmade goods, you can find success on Depop. This content may be old or outdated. Jan-02-2021 09:25 PM. However, sometimes tiny details get missed, which is understandable as long as you are willing to correct the mistake and make amends. Facts to Know, How Long Does a French Manicure Last? Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your account. If shes unhappy surely she should pay the postage for return? This is due to the fact that stock photos have already been produced for advertising. With an effective product description, you can convince the customer to click the Buy now button. Depop scam? Will I get my money back? - PayPal Community Simply take four photos of your item in natural sunlight to make a huge improvement on the quality of your images. However, we always have the option to regret our purchases or make hasty purchases, as would occur in any online store. The following breaks down these stipulations to ensure you will have coverage from Depop: You are not qualified for Seller Protection when: Accordingly, if you follow the platforms rules, they will return the favor and provide you with some additional security to allay your concerns. Being familiar with the know-how of your business can save you from tons of problems that could arise when you don't do well in selling and dealing with customers. Take a picture using a square format to ensure that it is sized correctly. Often, an answer to their question gives them the confidence to buy your item. Show every angle of the item and up-close frames. Depop is home to lovers of all trends, niches, and fashion aesthetics. If she refuses then she would have to open a paypal dispute when IF AND ONLY IF SHE WINS they would tell her to return the item first trackable to prove delivery before you have to refund. It is completely normal for you as a customer to occasionally want to cancel an online order. Also, theres a PayPal transaction fee of 2.9% + $0.30 in the USA and 2.9% + 0.30 in the UK. Hannahb_x. Leave the Archive. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Step 6: Now tap on List your first item. For more information, please see our Heres Everything You Need to Know, What is a Figaro Chain? To show the actual item the customer will receive, you should typically use your own photos. Depop Payments: More ways to get paid - Depop Blog Were not going to just show you how to start selling on Depop; well also share some helpful selling tips with you and information about Depop fees, the shipment process, and much more. Heres the step-by-step process to start selling on Depop: The first step is going to create an account on Depop. You should: Being truthful is among the most important qualities of a reliable seller. You must mention essential details such as: In order to give your potential buyer a visual experience, your item photos are essential when listing. Posting the actual photos of your item also helps you avoid copyright concerns and sets expectations for your customers. Bought off depop so theres a buyer protection. The aim of the advice we provide below is for you to provide as much information about the items specifics as you can. Make sure to only use clear, high-quality photos in order to stand out from the competition. 1999-2023 PayPal, Inc. All rights reserved. Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. This makes a lot of sense because you will be able to issue refunds to customers who used Depop Payments even if your overall balance is low. Here we will explain the return and refund process for Depop and how to prevent them initially! Please read rules before posting. This will guarantee that your refund has a valid trial behind it. You should be aware that PayPal charges a fee for the transaction. While some use stock photos, it is always a good practice to use yours. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app. Users can buy and sell clothing, accessories, and beauty products. Depop will then conduct an evaluation to see whether your item is significantly not as described. the seller and I agreed that she will refund me less the purchase fee. Offering free shipping is a plus, too, if you want to sell your item faster. The massive benefit of accurate listing descriptions is that they set your buyers expectations. Learn more about Depops Seller Protection and how selling on Depop may benefit from it in the sections below. How you refund a buyer on depop really depends on what method they used to purchase your item. We recommend using Depop payments to avoid losing the Paypal fee and ensuring you have Depops Seller Protection. However, you can create your account through the Depop app as well, as the process is the same. Facts to Know. You have two options as a seller before you actually give the refund. Step 2: Tap on the 'Setting icon' from the top right side of the screen. Now that you can list items, here are some tips to get those items to sell quickly. You dont reply to Depops emails in a timely manner. To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. Emailing Depop promptly will enable them to assist in resolving the issue in a timely manner. If you dont have much light around, try using filters or apps to help brighten up your photos. With tools by SellerAider, you can automate a lot of the tedious work associated with running a Depop shop such as: So can you cancel a Depop order? Since Depop is mostly used by shoppers in the United States, sellers also within the U.S. typically have two shipping options: Please note: To keep proof of postage, send the item to the address on the in-app receipt. Make sure your items are tracked so you have evidence of delivery and shipping. Taking quality photos of your items from every angle is crucial because the first thing that buyers are going to see in your listing are its photos and videos. Contact DoNotPay today to fight and waive Depop fees among other services as listed above. You must mention essential details such as: Your item photos are vital when listing as it gives your potential buyer a visual experience. Facts to Know, How Much is a Gel Manicure? Once youve created an account on Depop, the next step is to connect your PayPal account to start receiving payments of your sold items. Ship your item using tracked postage that can show confirmation of delivery to the buyers' address. How to Sell on Depop - A Beginner's Guide - shift4shop If you're using Depop Payments and need to refund your buyer, follow these steps: Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyers bank account and your fees will automatically be refunded. Keep reading to learn more about canceling order on Depop, we will also clarify returns & refunds on Depop. All you have to do is link your Depop, Poshmark, and Mercari accounts to the app. She has also held positions in social media marketing where she has learned the in-and-outs of optimizing social media use. For more information, check out our guide on Depop Reviews. Tap > tap All sold items. This is beneficial as it will help your buyer find your items if they look for something that matches your description. You can select shipping with Depop, meaning you dont have to configure shipping manually. Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. The top sellers on depop know that time is money and make use of automation to increase work around these issues. Listing an item on Depop is completely free. Cookie Notice How to Cancel Depop Order? Updated Guide 2023 - After SYBIL While some use stock photos, it is always a good practice to use yours. While selling on Depop, you will undoubtedly encounter a return or refund situation. You are viewing the PayPal Community Archives. However, whether you choose Depop Payments or PayPal, you always need to issue a refund from the original transaction to a buyer. A Beginner Guide, Why is ASOS So Cheap? As an individual seller, you are not required to issue a refund unless your buyer feels that the listing was not an accurate representation. However, if you intend to dropship your print-on-demand items, Depop does have restrictions on what is allowed on their platform. When it comes to print-on-demand service providers, we recommend Printful and Printify. New Selling requirement As thrifting and more sustainable fashion has become more popular among young people, Depop became the place to go and find great secondhand styles. In this article, we are going to show you exactly how to sell on Depop step-by-step with a fresh new account to help you, whether you're completely a beginner or not. For A Payment Made With Depop Payments This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" More on this later. After creating your account, make sure you add a profile photo and information in your bio. DoNotPay helps you appeal fee waivers in a hassle-free way. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Facts to Know, How to Do Bubble Braids? Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. I went to the bank to get it checked and they confirmed that no refund was sent to my account. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. A good description outline of your item is what sets a buyer's expectations, and it matters that they get what they expected when they placed their order. Quick communication when emailing with Depop so they can help resolve the issue within an appropriate time frame. - Get paid directly into their bank account. You must only use Depop payments, and all of your transactions must take place within the app. Facts to Know, How Much is a Gel Manicure? If your case is convincing, the support team might waive the fee for you. It is automatically charged on the total sale amount, including the shipping costs. If a dispute is opened, Depop will review to find out whether the item is significantly not as described The price of an item is another factor that dramatically affects your potential buyer's purchase decision. What Is Depop? the Online Clothing Marketplace, Explained When the money has been transferred, you can move it over to your bank account if you wish. however seller is . Step 1: Log in to your Depop account on their website. What Percentage Do Depop Payments take? With a website and apps available on both iOS and Android, Depop promises to be an online shopping (and. Suppose both parties did not arrive at a resolution. As a registered business that uses Depop, you must follow selling regulations. Click on the 'Receipts' tab. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. Before claiming that your item is authentic, always make sure it is. If youre not sure which one to choose between these two, check out this detailed comparison of. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. The platform is very similar to other online marketplaces like eBay, Facebook Marketplace, Mercari, or Poshmark. Luckily, it is the simple part of the process. Once a dispute is opened against your sold item, be sure to provide all the necessary proof of the item's condition, authenticity, or size to Depop. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. And you should be clear about how to cancel a Depop order after reading our guide. Hey can someone help. Depop is a website and mobile app available in over 150 countries with over 26 million active users. Depop Payments or Klarna If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Setting your buyers expectations is a major advantage of accurate listing descriptions. We will also give you some tips that VERY FEW sellers know to deal with returns (You need to read the end). Aug 16, 2022. seller messaged me today saying they can't find the top so refunded me that, i asked if they could refund for both as i don't know when i'll get it now and wanted both together. Items are usually secondhand or homemade. Facts to Know, How Long Does a French Manicure Last? The answer is yes! If you process the refund through PayPal, you need to reach out to the support team with screenshots of your refund and a confirmation of your @usernames. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. This may result in giving a refund to the buyer. Learn more about returns and refunds - Depop help GB This behavior is against Depops rules and will not help you get more or repeat buyers. In other words, send the refund using the methods weve already discussed and nothing else! If you want a refund for an item you havent received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method. No, You Don't Have to Pay Depop Fees - Here's How. Youll need to conduct a search on the Summary page to locate the precise transaction that the buyer completed. Take Advantage Of Depop Seller Protection, Best Way To Manage Returns & Refunds On Depop, The Bottom Line: How to Cancel Depop Order, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? Scan this QR code to download the app now. It happens when selling products, sometimes items dont work out for your customers, and you have to issue a refund. 8 8 Related Topics To send a full refund, follow the steps for 'Full refund'. Fee refunds through Depop Payments are automatically processed. If the seller were a business and had an automated notification system that the product had been sent to you, this would be a simple process. You can find more advice on selling used clothing in this blog, and I hope this article has been helpful to you! If you arent sure about the items authenticity, do extensive research on it. Tell her to send it back FIRST then you will refund minus your fee. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? For instance, if you are in the U.S, the standard PayPal fee is 3.49% + $0.49. If you can, try to settle the issue with the buyer first to prevent an issue from being raised with PayPal. Depop Depop is an online marketplace platform designed to allow people to sell clothes and other items remotely. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. Do not forget how fierce the competition is on websites like Depop. Step 3: Add photos, description, price, and all the other details that weve discussed above about your product. You will not be entitled to a refund for the fee when you issue a refund for the transaction. Shoot your item on a clear background to keep your buyer's attention on the item. Being fast in sending orders is a good thing. I've looked and there is no refund button? However, although using the platform is simple, it does not mean that you as a seller can ignore putting effort in to run your business efficiently. Buyers appreciate knowing what they are purchasing before it gets to them to avoid messy refunds. On the other hand, if you dont agree to a refund, , then the buyer can open a dispute against you directly with PayPal by following the steps, common reasons why customers return a purchase, How to Responsibly Prepare for Inflation as a Growing eCommerce Business, How To Start a Fully-Remote Business in 12 Easy Steps, Moving Your Clothing Business Online: A 7-Step Strategy. Always keep your proof of shipping and delivery. For instance, having clear and accurate descriptions will help with the Search Engine Optimization (SEO) aspects of your listing. Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? The description should let the buyer know everything they need to know about the item before purchasing. If you ever have to refund a sale, Depop should automatically refund you the 10% fee. This will help buyers see how they can use your items to keep up with trends. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. When finished, tap on Post listing. I recently bought something off of depop through PayPal for a good bit of money. This will ensure that they can provide proof of return so the refund can be processed. In addition to selling fake or counterfeit goods, Depops rules forbid claiming that an item is authentic when it isnt. What Is Depop? Everything You Need to Know About the Resale App - MUO However, since this is not the case, it becomes more difficult to cancel the order because the seller might have already sent the item and you are unaware of it. the seller and I agreed that she will refund me less the purchase fee. Privacy Policy. Here are some of the most important things to keep in mind when listing on Depop if you want to avoid having a buyer request a return on your sold items. For example, if youre selling shoes and it has a downside like a scratch and you didnt mention this in your product description, knowingly or unknowingly, then the buyer might open a dispute against you. The shipping address listed on the Depop receipt is where the orders must be delivered. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Not only does it keep your account safe, but it also protects you from disputes and chargebacks. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. On Depop, a common issue for sellers is that customers request a return. Now, don't waste time! Depop fees Depop will charge a 10% fee for any sales which have been made through the ' BUY' button, and it's charged on the total transaction which includes the shipping costs. Advice is voluntary. Tap on the Setting icon from the top right side of the screen. Here's everything you need to know about the app. Follow these steps to list your first item: Once an item is sold, Depop will email you a shipping label that you will need to print and pack up your item with. We stress the importance of images in our guide on boosting sales on Depop. This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card. You must include accurate descriptions on your listing in addition to a photo that accurately represents the item. Upload as many pictures or videos as you can, so buyers can see your item from all angles. All you have to do is ask your buyer to return the item with tracked shipping. Listing is fairly easy on Depop. Use of stock photos, if you have them, is also beneficial. While some people have a set spending limit, others would consider purchasing an item if it were reasonably priced. By browsing this website, you consent to the use of cookies. Your PayPal account is connected to your Depop account. You can also describe regular items to fit trends (although remember to be honest). All your transactions must be within the app, and you must use Depop payments. No, You Don't Have to Pay Depop Fees - Here's How - DoNotPay Things to Know, When Were Nike Blazers Made? Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page. Written by Melanie Weir Jan 8, 2021, 7:45 AM The Depop app. Leave the Archive. If the item is brand new, check the retail price or similar brand new listings as yours and take it from there. Its your responsibility to ensure that your customer receives items exactly how they expect them. Make sure there is optimal lighting, so the colors of the clothing show true. Items are usually secondhand or homemade. The marketplace has a massive audience that you can capitalize on to find buyers for your items pretty straightforwardly. However, like in any business transaction, issues can arise. How to Refund on Depop? Complete Guide 2023 - After SYBIL Step 2: Once youre logged in, click on Sell from the top right side. Facts to Know, How to Do Bubble Braids? Discover independent brands making waves and the creators behind them. Thats it, youve completed the first step! In case something goes wrong, youre protected by PayPal's Seller Protection. Depop fees are automatic and will appear as a separate entry on your PayPal or Depop Payments after up to 21 days. Below you can find out more about Depops Seller Protection and how it can be advantageous for selling on Depop. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. r/Depop The saga continues so my account was reinstated after the 24 day ban and I've been complying a list of all transactions, unjust refunds to take to small claims (9000). If you dont want to ship with Depop, then you have the choice to arrange your own shipping. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As you can see, it is easier to cancel and refund with Depop Payments refunds, but once you use First-time users will find it much simpler to cancel an order through Paypal. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. You can learn more about depop payments in our depop payments guide here. A listing page is where the customers view a product. Do thorough research on your item if you are unsure of its authenticity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Kudos / Solution appreciated. Sit back and relax while we do the work. Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. Don't price your items too low because it could have a negative impact on your profits. What Is Buyer Protection and Why Do I Need It? - MUO Find and click on the transaction you will be refunding for your buyer. This will ensure that you can always refund buyers when necessary. Its a critical step in completing the transaction and confirming your eligibility for Depop Seller Protection in the event of a dispute. There are undoubtedly some actions you can take to help lower the likelihood. I went to the bank to get it checked and they confirmed that no refund was sent to my account. There are plenty more fashion apps to check out as well. How do I refund a buyer? - Depop help GB So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. Comment * document.getElementById("comment").setAttribute( "id", "a1dbae1a5a97c09c954368b82c9efa32" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. I tried to report my case to Depop but their rules state that payments made via PayPal should be filed to PayPal but when I tried, the system says that I cant file a dispute to that certain transaction because I already received the payment hence the notification I received. Create Clear, Complete, and Honest Item Descriptions, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? Depop refunds - PayPal Community About 90% of Depop users are under 26 years old. Enter your First name, last name, billing address, and tap on Next. But when cleaning them, you have to be careful. Since 2011, Depop has been one of the most popular resale apps, especially for fashion and young people. At this time, if you want to cancel an order on Depop like a buyer, you must chat with the seller responsible for your order and ask them to cancel the order and refund. Need to refund a buyer because they put the wrong address so they need to make the purchase again and cba to send a form off for quick refund like that! The price of an item is another factor that dramatically affects your potential buyers purchase decision. This is where DoNotPay comes to your rescue. ?The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie refund rather than your normal funding source. With the pandemic affecting everyones life in many ways, many people have tapped into the possibility of doing business remotely. When it comes to payments made through this platform, the process itself is fairly straightforward: Click on the Home button after logging in, Tap on the button All Sold Items, Track the transaction in question and click the Refund button, Choose between a full or partial refund, Confirm the process and finish with the action. You won't even break a sweat. But how to cancel an order on Depop as seller? However, there is one fee that can be pretty costly for sellers - the Depop fees! Understanding How Depop Returns and Refunds work is very important! On Depop, a common issue for sellers is that customers request a return. Step 3: Write a bio about your shop and what youre selling and tap on Next. You want to make your customer feel excited when they get their items, and it will be precisely what they are hoping for.