WebMusic or Media Not Playing with Alexa. Go back to Skills and Games, search for the Skill, and Enable it again. The next screen will tell you the strength of the Wi-Fi network. Why is the volume so low when listening via my Amazon HD8 device? Why are some programmes not available to download on the app? On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. If yes, then please log out of the other accounts and then complete step 2.1 again; Echo 2nd Generation randomly stops playing radio There are several ways to get Alexa to play continuously. Then you can open the Alexa app on your phone and start the setup process over again. Your email address will not be published. WebYou might want to run a diagnostic on your Wi-Fi - sounds like your connection keeps dropping. This is the most likely explanation for why Alexa might suddenly stop playing music. But You speak into the void, and nothing happens. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. There are other radio skills that can be used, the MyTuner skill is good for foreign stations. This happens to me all the time. For example, "Alexa, play thunderstorm sounds." Here are some useful tips for solving your Echos connectivity problems. Alexa having trouble playing Pandora The problem is that it stops after one song. There are a few possible reasons for why your Alexa might keep stopping when playing music. Update both as necessary. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Is the Wi-Fi connection is bad, or theres no connection at all? I can request a playlist, artist, song, or station from Amazon music and it will play. The most recent device | Another slightly less popular way to play music via your Echo is an aux cable. Sometimes the music pauses to buffer one too many times or it just stops altogether! The first step is to check your internet connection. The setup always goes smoothly but it soon loses connectivity. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". WebThere are a few basic troubleshooting steps that may resolve these issues. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. One of the many things that Alexa can do is play music. This can be a great option if youre not too far from your Echo. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. In cases like these, it may be best to reach out to Amazon for further assistance. Try switching the security protocol to just one of them. This can be caused by loud noises or by other devices that are using the same frequency as the Echo. We'll send you an e-mail with instructions to reset your password. You can either create a new playlist or add songs to an existing playlist. Required fields are marked *. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. December 29, 2022. You might also consider setting up a dedicated Wi-Fi network for your Wi-Fi devices, or moving a bunch of devices to a non-Wi-Fi setup such as using Philips Hue bulbs and the Hue Bridge. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. Trying another device if possible Is Amazon waging war on the BBC? 8 Common Amazon Alexa Issues and How to Fix Them This enables your content such as favorites and playlists to sync. Problems may arise due to some unresolved glitch or software bug. If that doesnt work, go down the list until the problem is solved. Always losing connection, getting that red ring saying its having a problem whereas my 1st gen Echo has been flawless. I'm having trouble listening to SiriusXM on my Amazon Alexa Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker Recently moved. Why Does Alexa Stop Playing Music - Smart Home Perfected Streaming music to your Amazon Echo typically goes on without a hitch. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. Why does If youre wondering whether you can use Alexa to help you fall asleep and stay asleep all night, the answer is probably yes. Meaning, you can practically see your Echo from your mobile device, and vice versa. Head to Amazon's website for full In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. Open the Alexa app and hit Settings. The first is through the Alexa app. Alexa Help fixing problems with BBC Sounds on your smart speaker Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds The station is as above "Echoes of Bluemars". Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. Once connected, youll be able to control which station and song you listen to, as well as the volume. However, there may be some exceptions. Alexa Voice commands to Alexa work perfectly. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. TuneIn in the UK is now geoblocking the majority of radio stations based outside the country. This time, it is not found doing a search using the Alexa app. Once there, search for Alexa. You can ask her to play music from a specific genre, artist, or album. Another possibility is that the Echos microphone is experiencing interference. Choose from one of the available options. Keeps Stopping Another possibility is that the Echos microphone is experiencing interference. In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. Check the strength of your Wi-Fi or mobile data. The app stops playing when my phone Echo 2nd generation. Some users describe this issue as being specific to certain music streaming services. (and many of them will also play your Bluetooth phone, same as the speakers). Amazons help isnt at all helpful on this one! teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. Go to the Search bar, and hit the Alexa Skills category. "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. On the next screen, youll see the network youre currently connected to, as well as other available networks. Finally, ask Alexa to play the playlist for you. 9 common Amazon Echo problems and how to fix them quickly Why Does My Alexa Keep Stopping When Playing Music? (6 How did you resolve the problem? If your Echo isnt letting you do that, youre no doubt frustrated! Smart Home Point 2019-2023. You can ask her to play music from a certain genre, artist, or album. BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update It would also make the Echo a lot more accessible from all parts of your home. Sometimes it plays 5 songs on my list. We've identified a problem with Google Assistant. This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Where I was trying to play iHeartRadio and it was dropping. Some people might not want their Alexa device to play the radio all day, every day. Known Issues You would simply go into your Devices Settings, then to Bluetooth. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. Tap on the i next to the Wi-Fi network youre connected to. Your smart devices tend to default to the 2.4GHz channel. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. Your email address will not be published. Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. WebOpen Settings, and then tap Apps. Why am I hearing broadcast audio within the BBC Sounds TV app? 2021 Associated Newspapers Limited. Read more On that screen, youll see devices available for you to connect to via Bluetooth. Theyll be able to help you determine the root of the problem and may be able to provide a solution. WebConnect to your router's 5 GHz channel. Thanks, I will take an in depth look at that tomorrow. The tap Pair a New Device. playing radio If thats whats happening, there may be little you can do in this case. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? However, if youre not using your Echo device, we recommend turning it off to conserve energy. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. Turn off your Echo device. Fewer bars mean a weaker signal. There, youll see an indication via the number of bars of how strong your signal is. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? But with aux cords available in lengths of even 12 feet, its definitely a viable option! This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, move it away. Im Tristan Perry, the guy behind Smart Home Point. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? However, in general, Alexa will play the radio all day if you want her to. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. The Amazon Alexa team said: Our apologies for the inconvenience. If the connection doesnt come back at all, you may need a new Echo. How to Make the Amazon Echo Stop Playing Music After a All Rights Reserved. Its similar for Echo devices with screens: white light good, orange light no connection. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. Please note that all comments go into a moderation queue (to prevent blog spam). To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. Update, Download option not available for some programmes. Why Alexa Music or Media Not Playing with Alexa - Amazon Customer Service DMCA. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. Smart speaker Please use the Sonos app. These Skills link your Amazon/Alexa account with the streaming service of your choice, such as Pandora, Prime Music, Spotify, Tidal, and others. radio When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. Help fixing problems with BBC Sounds on your Alexa device Do not hesitate to contact Amazon customer service. The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). Peer-to-peer or hotspot networks cannot run these bands and standards. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. Another issue that may affect playback has to do with Bluetooth. The third possibility is that there is an issue with the Echos software. You can also ask her to keep playing the last song or station that she played. If you have any further questions, feel free to reach out to us. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. This may increase battery usage, but the app will continue running and playing sound until you stop it. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. Music is how many of us get through our day. Select your Amazon device, then Language, and ensure UK English is the set language. Go to the Amazon Music app, tap, and hold the app icon. Connected TV WebThese are three likely reasons this is happening: 1.) If you have any questions, feedback or suggestions about this article, please leave a comment below. Go to Settings, then tap on the Wi-Fi section. The Entertainment section is where youll find your recently played music, as well as other options for music and podcasts. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Perhaps its your Echo itself thats having issues. Once you tap on that, youll see apps that were recently updated, or need to be updated. Tap on the Echo of your choice, and your device will connect. Welcome to the Digital Spy forums. If I check the app I can see the station and when I click it it plays.it drives my wife crazy! Alexa Randomly Plays Music? (Possible Causes & Fixes) If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. This can result in anything from distorted music, to your favorite song cutting out midway through. After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. No BBC radio stations on #alexa this morning? Force close everything, then reopen the Alexa app. Make sure that your Echo is connected to the internet and that your internet connection is working properly. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. This means that, in the meantime, you will need to download BBC Sounds the BBCs radio and podcast app to be able to access its stations. | Best answer by UKMedia 31 December 2018, 10:45. With an Echo Show, you can simply use the screen. The more obstructions in the way, the harder it will be for the signal to get through. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. How long will Alexa play music before turning off? For Android users, youll go to the Google Play Store. Please try again in a few minutes. Next, create a custom playlist that will keep playing all night long. Unfortunately, when you open up the Alexa app on your phone, youll Weak Wi-Fi signal https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. You can ask her to play a song, a station, or a playlist. On the next screen, you can then choose to Disable the Skill. California Consumer Privacy Act | This will reset the Echo and may fix any software issues. Then search for the Skill that youre looking for. Unrestricted: The app will be permitted to run in the background without any restrictions. 2) The song you are trying to play is incompatible with Another possibility is that there is something wrong with the audio file that you are trying to play. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". When the light ring turns orange, your device will enter the setup mode. My Echo plus worked flawlessly for a couple of years. Amazon Echo Keeps Losing Connection How To Fix - Alphr This results in interruptions to your music. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. One day it will find and play a station the next it can't find it! Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 When connect to radio by Alexa keeps dropping out Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. Can Turning Smart Bulbs Off And On At A Switch Damage Them? First, you can stream music to your Echo via the Alexa app. This has recently started happening on my Echo. We are aware of this and working on it. This does not effect our editorial in any way. You can also do this on Amazon.Com. Amazon offers Guard Plus for Echo device owners. On the next screen, go to the tab labeled Your Skills. Whether its Rock, Rap, Latin, or Classical music has the power to move us. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". Sorry, we're still checking this file's contents to make sure it's safe to download. In the Alexa app, you can connect to your favorite music streaming service via Skills. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. Check to see if there are any updates available for your Alexa and Pandora apps. a relatively easy fix. Save my name, email, and website in this browser for the next time I comment. If you cant find the issueaffecting you thenget in touch. Checking on your Wi-Fi strength varies depending on which Echo you have. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. Your WiFi may be affected by interference which would cause Can it be that this echo plus device simply failed? Why does Registered in England. Switch Wi-Fi networks, if possible. Keep Alexa Playing WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. With an Echo Show, you can simply use the Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. I even tried the hard reset to no avail. Still, choosing the right channel should be up to you since both options have advantages. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. Like apps, skills give Alexa the Then one day it went offline and nothing i did resolved this. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. You can choose which service Alexa uses to play your music for streaming stations and general requests. Yes, Alexa can play music for sleeping. Sorry, our virus scanner detected that this file isn't safe to download. Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. But with some troubleshooting, you can get back on track to listening to your music, sans problems. So, whats causing this issue and how can you fix it? |, Mobile/Tablet app Most common Amazon Echo Dot problems, and how to fix them Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. First, make sure that you have enabled the "night mode" feature in the Alexa app. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. Bluetooth has an average range of 30 feet. So I have to manually restart the routine in order to play the radio again. Why is there no audio when I try to play a programme? Checking on your Wi-Fi strength varies depending on which Echo you have. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. Skills may also need updating or may need to be uninstalled, then reinstalled. On the next screen, tap on Disable Skill. i have other echo devices that still work flawlessly which tells me the wi fi is fine. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. Disclaimer: Some pages on this site may include an affiliate link. But theres nothing more annoying than when the music wont play! There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. Wait for about 30 seconds, then turn the Voice requests to control Sonos and play music will likely fail. This happens to me a lot, too. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. You can also ask her to play ambient or nature sounds to help you fall asleep. Your only other option would be to use your mobile device with your Echo via Bluetooth. Keeping them close together on an elevated spot in your house would be perfect. Your comment will be manually reviewed and approved by Tristan in less than a week. This may be able to fix some glitches that happen with music playback. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. Sadly, I am having exactly the same problem with the same radio station again. Even dishwashers, air conditioning vents, or stereos can cause minor problems. 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It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. At the end of the day, we all want to be able to listen to our music uninterrupted.