The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). Only use if there is no alternative. Sadly we had to book for our meal in a queue. Brittany Ferries Refunds. I got Brittany ferries, no refund [Re: John V6] #642996 08/06/20 01:40 PM 08/06/20 01:40 PM: Joined: Sep 2017 Posts: 177 Devon, UK. Forget it, the last time my wife tried to speak to them she was on the phone for 3+ hours and then gave up. All affected bookings were automatically cancelled and offered a refund credit note. Dear Geoff, Thank you for taking the time to write a review. Once again, thank you for taking the time to write about your experience.Kind regardsLeahBrittany Ferries. JavaScript is disabled. All Discounts Live And Tested.It's a great chance to have 100Percentpure's promotions. What to do if your ferry is cancelled - thetravelmagazine.net I am sorry that you had such a long wait to speak to an agent, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer all communications as quickly and efficiently as possible. We look forward to welcoming on your return journey.All the bestJanineBrittany Ferries. You will need your booking's reference number to sign in, or you can add a password to your account. Brittany Ferries: Cancelled crossings - NO REFUNDS! We also ensure all reviews are published without moderation. Reporting back as promised. No body ever answers the phone. Not sure what to think of our situation. However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. Kind regardsLeahBrittany Ferries, Gave up after 20 minutes on hold trying to resolve payment after you advised unable to take payment of a booking. Refund Today my bookings for B/Ferries and campsite in France, booked through the CAMC, were refunded to my bank account in full to the last penny. Registered office: 1 London Bridge Street, SE1 9GF. This would have pleased passengers caught up in the Brittany Ferries strike but may have ruined the ferry operator financially. Companies are issuing Refund Credit Notes for all types of bookings except flight only. Hello Mr Foster,Thank you very much for your review - it's much appreciated. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. With the easing of rules, we are no longer accepting requests for credit notes. Hence, passengers who had booked crossings between Portsmouth-Plymouth on the south coast of England and Santander-Bilbao on the north coast of Spain had to make their way to Dover and then drive across France from Calais: a lengthy undertaking, adding many kilometres to the trip. Jim New promotion updated timely.There are thousands of charming goods on Brittany Ferries, select the one you want to buy and use the discount code to enjoy this offer - Brittany Ferries - 20% Service at just 2 days.As you cannot find any lower price products. Brittany Ferries voucher - Motorhome Matters - Out & About Live Rest assured, we will continue to sail on our routes from Dover, Hull, Cairnryan & Liverpool in line with the Governments travel advice, and will notify you in the event that there are any changes. It is a tool so that people have to upgrade. During recent bad weather, we therefore suspended this service and re-routed passengers onto our Portsmouth-Caen service. 20% Your Purchase on Site.You'd better grab the deals fast, or else you will miss it. Thibault de Keghel, Commercial Director, LD Lines [currentlyoperating as DFDS Seaways], says: If a ferry is cancelled because of adverse weather conditions, customers are offered to travel on the next crossing. No significant complaints in the past. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Brittany Ferries Prepaid Euro Card read more, This is not a review of crossing. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Le Havre has easy access to motorways that take you to the east of France, Paris and the Alps, and into Normandy via the Pont du Normandie road bridge to Honfleur. refund New European Union regulations on passenger rights in maritime and inland waterway transport including ferries come into force on 18 December 2012. Free shipping does not include promo codes items of Brittany Ferries at brittany-ferries.co.uk. Full payment for a ferry booking is required at least 60 days before the day of outward travel date. If payment is not received the booking will be cancelled which invalidates all related documents. Reservations made within 60 days of outward travel date must be paid in full at the time of booking. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. | Read 19,761-19,780 Reviews out of 22,508 See our cookie policy. This makes it a convenient way to take your car on holiday with you. Enter the email address associated with your account, and we will email you a link to reset your password, By clicking "Save and continue" you are confirming that you accept our Refund Refund Refund As your good friend, we shoule offer you a better price, so believe us.simple apply the coupon before you pay. Email Contact the company at existing.bookings@brittanyferries.com. My original e mail to customer services was on 28/2 nearly six weeks ago and before the strikes in France, Dear Kevin Prideaux de LacyThank you for your review.I am sorry for the current response time from Customer Services, this is due to the many sailings affected by National Strikes in France recently, and still ongoing. Much better to have a buffet style meal. BF will deny all what I have said of course. Offer is non transferable and is subject to restricted space and availability. Shame you don't have similar prompt resources else where. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. Very happy. E mails to them take up to 14 days to answer, calling them on the phone means you wait an hour or more for a response, and trying to change bookings on line just meets with a message "Oops there is an error., Try again"which I did ten times with no luck (eventually got through on phone and was charged 26 rather than the 20 on their website to effect the change). If cancellation and curtailment cover for strikes (sometimes called delayed departure and abandonment cover) is included in your policy, and you booked your travel insurance before the date when a planned strike or industrial action was publicly announced, your travel insurance should cover your journey being delayed or cancelled by more than 24 hours. Save Money With our Brittany Ferries Coupons.Brittany Ferries is here to offering every customer the great savings, Acquire extra 25% on selected holidays.So have a browse today and save a big amount of money. Brittany Ferries Reviews | Read Customer Service Reviews Im not sure if you would say we are in a good or bad position. BRITTANY FERRIES Find new 100Percentpure discount codes at PromoPro.Enjoy Extra 10% Off Sitewide without paying extra money when using discount code at 100Percentpure.Buy more and get savings. Very clever. Brittany Ferries - Change booking, find information If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. Getting out of the port takes for ever, their food (particularly the dreadful cooked breakfast) is dire, on the overnight boat you are lucky to get 4 hours sleep. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Brittany Ferries: Cancelled crossings - NO REFUNDS! If you would like to email us your booking reference, that would be appreciated. Refund Credit Notes - Guide for customers, Refund Credit Notes - Guide for licensed tour operators and travel agents. The price difference was about 185 we are still waiting for it to be refunded. Brittany Ferries: Refund Refund Refund - See 1,296 traveler reviews, 494 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. I appreciate COVID-19 has disrupted travel but there was *no restriction* on travel to/from the UK from either the British or French government at the time of my crossing. Their overnight flight from Portsmouth allows you to arrive in Le Havre early at 08:30, allowing you to stay as long as possible. Find out how we combat fake reviews. 10 days ago I decided to email to We hope that we will be able to welcome you on board one of our ferries again soon. This was a significant change of journey plan for passengers who for example were travelling to Spain with fuel-guzzling lorries and motorhomes. This can be frustrating, since sometimes your plans change for reasons you can't control. The car deck is very spacious and not cramped. 2023 Trustpilot, Inc. All rights reserved. Refund by vouchers not cash - Brittany Ferries - Tripadvisor Savings of up to 50% is waiting for you. View our current holiday terms and conditions. The value of the Refund Credit Note must be equal to the amount paid for the original booking, or less than the amount paid, where a part cash refund has previously been given. This first experience is valuable, which can upper your feelings about our site.Hurry and dont miss out. Far too expensive overall ,food especially dreadful on Galicia ,sailing from Bilbao to portsmouth.and cabins overpriced,could get a comfortable hotel room for what we paid for inside cabin ! Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! I was obviously too pessimistic and/or you were very persuasive with them! No probs with customs either end. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Refund Refund Refund Save money with our valid Brittany Ferries promotion for May 2023.Discover fabulous savings at Brittany Ferries. Affinity Credit Union Routing Number - Banks America 593 Ratings with an average of 3.5 out of 5 stars. It was presumably cancelled due to low numbers / cost ineffectiveness, not any legal issues.After waiting ~1h to get through on customer support via the phone we were told we could only receive a refund via voucher. A link is given via booking reference and surname. Terrible service. No other crossings could accommodate the size of our vehicle, although the Poole-Cherbourg route initially took the booking but we subsequently read in the small print that it would not be allowed on board! not very good. Could be the last tme we travel with Brittany Ferries..The price this year for two nights hotel and cabins was 1353 last year three nights hotel with cabins was 850 with a promotion which was booked November the year before a bit of a price hike. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. The process was hassle free. You can find more details about how we use your data in our, Don't miss out, sign up now to make sure you receive our latest offers, At least one special character (with the exception of #, &, + and spaces). Please enter the 6-digit voucher number on step 5 (entitled 'Check your details') of the booking process. Also, I'll pass on your comments regarding the ship to the relevant department. - See 3,356 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The VW California Club is the worlds largest resource for all owners and enthusiasts of VW California campervans. We have just had our credit note for crossing on 5 June cannot rebook. It pays to shop around for your travel insurance: for example, Columbus Direct and Aviva both offer add-ons to cover airports and ferry ports unexpectedly being closed because of strike action. The booker was extremely helpful and nothing was too much trouble. REFUNDS I have twice emailed B ferries for help and advice, acknowledged with automated promise of a response within 10 days. The Package Holidays and Travel Trade Act 1995 gives travellers the right to a refund of all payments where a package holiday is cancelled by the traveller or organiser due to unavoidable and extraordinary circumstances. Refunds are based on the following scale Period of notice given before first scheduled departure, Cancellation Charge,Refund of balance Over 46 days, Deposit + amendment fees + service charges, By method of payment 6 - 46 days, Deposit + amendment fees + service charges, As a travel voucher 0 - 5 days, 100% booking value, N/A Find new Brittany Ferries discount codes at PromoPro.Receive a free gift from Brittany Ferries. You can share and help Brittany Ferries certification courses with your friends and save them with voucher codes through these products. This is a prototype - your feedback will help us to improve it. WebClaim your credit note Credit Note Information With the easing of rules, we are no longer accepting requests for credit notes. Brittany Ferries: Refund Refund Refund - See 1,191 traveller reviews, 449 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Registered in England No. The flight back to Portsmouth departs Le Havre in the late afternoon, returning at 22:00. I understand that I am entitled to at least 50% refund when ferry is delayed 6 hrs or more.My email address is: [protected]@gmail.comAnnie Cook Read full review of Brittany Ferries Helpful? Brittany Ferries sale - extra 25% Service. Brittany Ferries Refunds. I got Good morningThank you for your review.I'm sorry the telephone lines are busy at the moment. Nothing at all but if i had a nearest and dearest affected with the Corona, i. Special thanks to the entertainment team who left our grandchildren saying they wished the voyage had lasted a week! Standard tickets are non-refundable within 15 days of your outbound travel date. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? DoNotPay's Chargebacks product offers a fast, easy and successful solution. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Refund Code For Brittany Ferries December 2022 - PromoPro UK You must check that all countries you will visit on the ship are covered. If your travel plans change at any point, getting a Brittany Ferries refund can be difficult or impossible. WebIf you have a Brittany Ferries issued refund or gift voucher you can apply this to your reservation either when making a booking or amending it online. 2. Unfortunately, the level of food waste was unacceptable so we altered it to dinner only in the hope this would improve things; sadly the food waste remained extremely high. REFUNDS You can amend your travel dates online in 'My Account'. What was timescale. The discount will be shown on the payment page and this is where you add the refund credit code as well, you need to tick 'yes' when asked if you have a refund We were in limbo for two days and then had a stressful journey to Dover, with a 4am start, followed by an eight hour drive from Calais to St Nazaire. This leaves us in the position to use this money for planning alternative holidays when the lock-down is lifted. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for Very happy with the booking process, I used the flex ticket and changes that I needed were easily made. Your reset password link has been expired. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 24 April 2020. query quickly dealt with and new documents sent instantly. Everything is applied with this discount.Come on and enjoy the discount in the whole site. I was today asked to telephone them by text, when I did I was told the queue was so long I would not be connected !!! Apparently it will take weeks/months to process customers refunds, due to lack of staff resources. . Dear 'Climber692805'. We know that the wildcat strikes arent Brittany Ferries fault but we did feel let down.. This was done on a sailing by sailing basis so by now you should have received a refund credit note for both legs of your booking equalling the total amount paid. Depending on your circumstances, you may find your travel insurers can help. What are your cancellation charges and conditions? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Brittany Ferries Refund Dear 'SuzanneL44', Due to the COVID-19 pandemic our passenger services have been suspended until 15 May. Portsmouth is the most convenient port for those coming from London, less than two hours away. Cancellation: 100% cancellation fee; no refund: Cancellation > 48 hours before travel: Full refund, as travel credit (valid for booking for 12 months from date of cancellation) OR a refund to original payment card less fees. Thanks Ruby for helping me to amend a small detail on my booking. I believe they do this to protect your allowances if your call is not answered within a specific time, but this is something you would need to check with your provider.I am sorry for any inconvenience and frustration caused.Kind regardsSimonBrittany Ferries. Monitor weather reports before your crossing. Unless a Find out how we combat fake reviews. Forget it, their response is that " we'll send you a voucher". The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. Buy all your VW California Accessories at the Club Shop Visit Shop. They are the closest crossroads to Paris, just 2 hours from Le Havre. You'll never receive marketing from anyone but us and you can opt out of receiving this information at any time by clicking on the unsubscribe link in any of our emails. Credit Note All rights reserved. Anyone can write a Trustpilot review. As your sailing in August is still scheduled to go ahead, if youd like to cancel as a precautionary measure, the tickets cancellation policy will come into effect. Christopher Jones, press officer at Brittany Ferries, comments: Our Portsmouth Cherbourg service is operated by catamaran, the Normandie Express. more. Here's all you want.Give a glance at this offer - 10% reduction UK Coupon Codes,Let's be more quicky than others to have the huge savings. Do not include any personal details in the box below. Find 50% saving Selected Trips to France with Brittany Ferries.Just take advantage of this offer to save some cash. Website says not available, (even if we book 3 months in advance), and I suspect that is not true. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. Good morning RayThank you for taking the time to leave a review.When we introduced our new ships, we trialed including breakfast and dinner. Special Offers with newsletter sign ups at Brittany Ferries. Try employing more staff? (Is it worth attempting to rebook? Many passengers were travelling without adequate insurance to cover the inconvenience and associated costs of cancellation caused by strike action. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Want a refund? Im not the organiser so will wait to see what happens. Find the Chargeback Instantly product on DoNotPay. Plan your route based on their driving distance from Le Havre and discover their exclusive selection of holiday accommodation to suit your needs. We were worried that the alternative crossings would be full of delayed lorries. If I could give no stars I would have. Good afternoon DavidThank you for your 4 star review.I am so pleased to hear that you enjoyed your time on board with us and that the grandkids were well entertained!Hopefully we will be able to welcome you all back on board soon.All the bestNiamhBrittany Ferries. :)We hope you enjoy the rest of the weekend.Best regards,JamesBrittany Ferries. Just like to update the forum that Brittany ferries have now refunded all monies I paid for our cancelled crossing to Spain. read more, Brittany Ferries will not provide refunds for crossings they cancel, only a voucher, in breach of T&Cs. With its excellent road network connections, you can enjoy a hassle-free journey. Bad Customer service - NO refund - Brittany Ferries - Tripadvisor If we did eventually decide to take the refund, the balance would be refunded at the present cancellation value, and without any further increase in the fee. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. Our original booking made in January for April was cancelled by the ferry company. By subscribing to their newsletter, you can be the first to learn about their latest product versions of Brittany Ferries, latest designer trends, online and warehouse promo codes of Brittany Ferries. Take your cash with you. Brittany Ferries Student Discount: Exclusive offers for all students. Refund Request I'm pleased to learn that she was polite, helpful and friendly. Brittany Ferries Financial coverage will be up to 80 per night. The call connected , answered then disconnected. Could I recommend them in future? I have been pondering what the situation might look like once travel and holiday restrictions for us going to the EU are lifted. Please accept our apologies regarding your delayed sailing due to bad weather and we are sorry to hear of your disappointment with our on board services on this occasion. Cancellations can be caused by adverse weather conditions and technical failures. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. Thank you for your constructive feedback about electric cars.Best wishesLucyBrittany Ferries. If the seas are stormy, ferries may be pulled or delayed for safety reasons. Save money with our valid Brittany Ferries promotion for May 2023.A discount code is your key to save money. Get more orders and save more with discount code. Carry on browsing if you're happy with this, or find out how to change your setting in our privacy policy. Brittany Ferries This is not a review of crossing. Now it is a labour to be endured. Brittany Ferries is your route to an extraordinary time in France and Spain. A way to make more money. These tickets require a 50% deposit at the time of booking, which is non-refundable. Never mid morning. DON'T TRUST THEM. Therefore, I'll pass on your valuable feedback to the relevant department. Here are 8 tips for writing great reviews. 1. Redeem your voucher On the payment page, select voucher as your payment method, enter your voucher code and submit your booking. The switch to euros seems to be a cover for increasing onboard costs. The first discount of the nice items of Brittany Ferries in the premium online stores is especially suitable for newbies who have not yet happily shopped in online stores of Brittany Ferries. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at poferries.com. Customer service and communication is deplorable. Regards . Brittany Ferries Great to be able to take dog and car load of stuff to Spain. Please note our sailings are priced individually. Affinity Federal Credit Union: Telegraphic Name: AFFINITY FCU: Location: Basking Ridge, NJ. To help front-line emergency staff gain more benefits, they offer Brittany Ferries NHS Discount and get NHS workers have access to savings of up to 50%. WebDo you agree with Brittany Ferries's 4-star rating? We have always found the staff friendly and efficient and we have been accommodated without any problemsExcellent service and customer careDenis, Good afternoon,Thank you for your review - it is greatly appreciated. Did you reply requesting full refund. River Cruise Review: The Blue Danube aboard the Hanover and Historic Cities, Lower Saxony, Germany.