We will attend an immediate repair within two hours. In beta, we developed and launched Report a Repair and made it available more widely to real users. St Leonards still provides many much valued community health services and there are currently plans in place to improve the condition of its buildings. They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. Feedback and complaints | Hackney Council Anything you once valued or will be valued by someone else. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. This page introduces our initiatives to help you reduce, reuse and repair. After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. Based on what we learnt, we designed and implemented some changes to the service. This is our new website design - it's work in progress. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. This process can be a continuous cycle. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. PO Box 4771 The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. Large scale maintenance programme in 19 storey block in Hackney Their journey has been long and difficult, but the Lawrence family's resilience did not falter. This page is for council tenants and leaseholders. Data Controller: Hackney Council Link to Data Controller's privacy notice: Here. Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. Around half of. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. Drive to improve our repairs service continues as pandemic backlog cleared Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. You can report emergency repairs 24 hours, 7 days a week. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. The Council receives around 80,000 requests for repairs a year. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Dependencies It's a Next.js app that works with: Service API for Repairs. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Our repairs telephone number is 020 8356 3691. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. If your school is open, its important that you still send your child to attend. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. All rights reserved. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" Damp in walls and ceilings can be caused by condensation. Coffee and hot drinks are free if you bring your own mug. Select a security question. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. Save money, stay hydrated and prevent plastic pollution at the source by using the free Refill app, or look for the Refill droplet in shop windows. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. 0345 257 7520 People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. Indeed Home. Repairs Hub. This work took four weeks. It can also make window frames rot. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! Housing needs modernisation at Hackney Council - Made Tech Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. The time came.for me to focus on progression and not just job comforts. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc "dxw" is a registered trademark. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. Rolling drop and swap you will be able to drop and swap all day, so from 11am to 3.30pm you can drop and swap your items. 0345 257 7520 in some cases it may be possible to resolve your complaint without the need for a full investigation. To do this, it engaged us to work in partnership with FutureGov. Between 2018 and 2020, Hackney is building 2,000 new homes. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. The Dextrous Web Ltd, trading as dxw. LBHackney-IT/repairs-hub-frontend - Github We do our best to give you great services, but theres always room for improvement. In November 2021 the Council put an additional 1 million into the repairs service to help tackle the pandemic repairs backlog. Please enter your Right To Buy Service Charge Number. Hackney logo Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. For more information, please visit: www.lovehackney.uk/windrush-generations-festival. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" Hackney Council on Twitter: "@mii_kii0 Please contact the repairs This scheme is delivered in partnership with Hackney Fixers. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. If you are not happy with that approach, we will action a stage 2. Examples of immediate repairs include: We will attend an emergency repair within 24 hours. This scheme is delivered in partnership with Forest Recycling Project. We are collecting warm coats to give to residents in need. There will also be a free fruit giveaway and discounted sweet and savoury pastries. Based on what we learned, we then developed a prototype service that was tested with users. If you have any issues with Repairs Hub, . At this stage the complaint is investigated by a team independent of the service you complained about who form part of the Chief Executives Office, or an appointee. These included changes to content, iterations of the journey paths, and the development of new features to increase functionality. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February. You should also report gas leaks to National Grid. Cyber attack: Hackers post Hackney Council's 'stolen documents' This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. The dxw newsletter is a regular update on what we've been doing and thinking about. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. . But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. It shows that to build better services, we should always be doing, rather than done. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. Contact us if your shop accepts refills and youd like to be listed on ourmap. . To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. Hackney Council Jobs - 2023 | Indeed.com The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Building a Report a Repair service - dxw The project. Join Loanhood for one-to-one guidance. To help reassure tenants and restore their confidence in the service a new repairs charter is being developed outlining the support they can expect when contacting the Council regarding a repair. In June 2022 the Council received 14,000 calls relating to repairs. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. The event is free to attend and open to all. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. Hackney Council (@hackneycouncil) / Twitter We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. We categorise all repairs into four priorities. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. 36-38 The Calls This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. Your repair responsibility depends on whether you are a tenant or leaseholder. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. We aim to respond at this stage within an average of 20 working days. Your school will let you know directly if affected. We value your comments and suggestions to help us provide better services. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. All jackets, childrens coats, gloves and scarves are welcome. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. 2008 - 2023. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please contactcfcfoundation@celticfc.co.ukENDSAbout Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. London, N1 9NW The Council consulted on proposals for each play area in 2022, with over 800 people having their say on plans for the play areas. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. Our DIY repair videos provide tips for home repairs that you can carry out yourself. 0113 212 0687 People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. Please contact your manager if you have issues signing in. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Hackney Council on Twitter They can book appointments for simple repairs themselves at times that suit them. Civica Payments Portal - Products & Services | 1 false false N The service provides a much better user experience and has significantly reduced calls. Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Mayor of Hackney, Cllr McKenzie and carpenter Anton Christophe, Cllr Clayeon McKenzie, Cabinet Member for Housing Services, Drive to improve our repairs service continues as pandemic backlog cleared. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) To view the Capital Update Report to Cabinet, visit: https://hackney.moderngov.co.uk/documents/s83154/April%202023%20Capital%20Update%20Property%20Disposals%20Acquisitions%20Report.pdf. Clothes and accessories and shoes must be clean, wearable and undamaged. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. 81 Aldwych directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. Find jobs Company Reviews Find salaries The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. @hackneycouncil. New way of reporting non-emergency housing repairs online launched Hackney Council. Start a new form. A good start. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. If you own the property, please see our leaseholder contact details page. Beta This is a new service - your feedback will help us to improve it. You can also use the call back service you will receive a call without losing your place in the queue). Hackney has a history of overcoming challenges; we went from being the. We have target times to carry out any repairs that we are responsible for. The Dextrous Web Ltd is a company registered in England & Wales, No. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. We give the donated toys to charitable organisations and educational centres, for children across the borough. Hackney Council Our partner charity, TRAID, offers a free home collection service for unwanted clothes. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Provided by Civica UK Limited Your session will expire in 0 seconds. Skip to main content. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. Please contact your manager if you have issues signing in. The Dextrous Web Ltd, trading as dxw. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. I am asking anyone who reads this to think more deeply about what institutional racism is. Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. 2008 - 2023. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. @NHSHomerton. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. The Mayor of Hackney has set out an action plan. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament.